Hi People-
I have a problem with a core charge not being paid.
On Sept 19, 2001 I bought a climate control unit (rebuilt) and a aux heater pump for my 85 300D from All European Auto Supply. I received the products in a timely manner and promptly returned the old climate control unit in order to get my $100. core charge refunded. Well, I never got credited the $100. I called about a month latter and they said they never got the unit back and that they would credit my card when they did. I called again yesterday and got the same story. I returned the unit by USPO and did not insure the package so I guess I'm out of luck due to my own foolishness. But I'm curious, has anyone had trouble with this company? Its the first time I have ever encountered this kind of problem.
Thanks.

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Ed
1985 300D w/ 196,000 miles

I thought ups kept a record of all deliveries. I'm pretty sure you can have the packaged traced if you have your slip. I don't think insurance is a requirement for tracing parcels

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Ricali

03 C240 4matic wagon
95 300E 234,000
7 prior 240;s 5 still going
81 300sd gone
65 230sl gone
49 Studebaker Champion
90BMW convert.167,000
60 Dodge D-100

I think USPO = USPS = United States Postal Service. They don't have package trace w/o insurance and/or delivery confirmation. UPS has package trace.

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The Golden Rule

1984 300SD (bought new, sold it in 1988, bought it back 13 yrs. later)

bet you wouldn't have that problem with FastLane or PartsShop......
William Rogers......

GUARANTEED...I would not have that problem with Parts Shop or Fast Lane... Live and learn.

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Ed
1985 300D w/ 196,000 miles

Im sorry about the trouble you had...a hundred bucks is a lot to just flat out lose due to a mixup and no fault of your own!!!

I have purchased from All European Auto Supply many times over the past several years...they have always been top notch...i used them because i also had a 240 volvo...I would often place order for a number of Mercedes and Volvo parts in the same order, and they always got it right, prompt, etc.

Too bad they cant some how help you out...at a minimum cover their cost and refund the rest....they certainly dont get $100 for a bad cruise ECU, so why stick it to you for that much. And you certainly couldnt sell a bad ECU for a fraction of that, so what is your incentive to pull a fast one and not send it back for your refund???

I can see making an honest profit, and needing to cover costs...but they shouldnt make their money by withholding core charges, even when there is a mixup....very bad business practice.

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1984 300TD Wagon, 407,800 mi (current daily driver)
1985 300DT Sedan, 330,000 mi (gone to that great autobahn in the sky)

Greetings,

I don't think I'd have someone in my pocket for a hundred bucks. Didn't the Post Office give you a receipt of delivery when you dropped the package off? Generally any package they deliver has a number assigned to it, whether you choose insurance or not they guarantee delivery. Even a check stub made out to them would help. Sorry, I just wouldn't swallow the C-note and go on.


Charles

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"Tell me and I will listen, Teach me and I will learn, Show me and I will accomplish, Involve me and I will succeed."
'84 300SD 256,000 Gold on Brown (Mileage Award)
'86 300E 246,000 Blue on Tan