Avoid using DHL to ship items............. - Page 2 - PeachParts Mercedes-Benz Forum

boneheaddoctor · #16 01-24-2005, 02:02 PM

Quote:

Originally Posted by cscmc1

I have had things like this happen too. That's just TERRIBLE business. How they can look a customer in the eye and say they're not going to refund the $ you paid for them to ship an item, after they have LOST said item, is beyond me. Terrible business sense there. They ought to refund the $ and say " the next pallet's on us." Too bad those kind of principles are so rare in this day and age.

Exactly....it only took them 2 months to pay the paulty amount they did pay......Haven't cashed it yet.....becasue its not Full reimbursment....

THe seller did everything he should have....except insure it for the right amount...which should have included shipping costs.

I paid the bill they owe it to me.

GermanStar · #17 01-24-2005, 02:11 PM

Quote:

Originally Posted by boneheaddoctor

Exactly....it only took them 2 months to pay the paulty amount they did pay......Haven't cashed it yet.....becasue its not Full reimbursment....

THe seller did everything he should have....except insure it for the right amount...which should have included shipping costs.

I paid the bill they owe it to me.

Did you arrange for shipping or did the seller? If the seller did, which is the more common arrangement, the responsibility is entirely his. He should refund your money or reship the item, then worry about settling with the shipping company himself. If you arranged the shipping, then the responsibility falls to you.

mzsmbs · #18 01-24-2005, 02:14 PM

Quote:

Originally Posted by Snibble

Avoid Ohio while you're at it, too

hehehe, i'll second that...

boneheaddoctor · #19 01-24-2005, 02:42 PM

Quote:

Originally Posted by GermanStar

Did you arrange for shipping or did the seller? If the seller did, which is the more common arrangement, the responsibility is entirely his. He should refund your money or reship the item, then worry about settling with the shipping company himself. If you arranged the shipping, then the responsibility falls to you.

Well that requires that he answer my email...................But he did do his part promptly and did ship it all. before they lost it.

GermanStar · #20 01-24-2005, 02:49 PM

Quote:

Originally Posted by boneheaddoctor

Well that requires that he answer my email...................

Right -- he's the source of your problem. I find it remarkable that DHL sent you any money. I don't believe that UPS or FedEx would have under those circumstances. They generally insist that the shipper, not the recipient, initiate damage or loss claims -- at least that's been my experience.

boneheaddoctor · #21 01-24-2005, 02:54 PM

Quote:

Originally Posted by GermanStar

Right -- he's the source of your problem. I find it remarkable that DHL sent you any money. I don't believe that UPS or FedEx would have under those circumstances. They generally insist that the shipper, not the recipient, initiate damage or loss claims -- at least that's been my experience.

DHL worked with me.....and at no time did they ever tell me they wouldn't reimburse shipping....Until I got the check....But now its been too long to use credit card company as a recourse.

GermanStar · #22 01-24-2005, 03:02 PM

Quote:

Originally Posted by boneheaddoctor

DHL worked with me.....and at no time did they ever tell me they wouldn't reimburse shipping....Until I got the check....But now its been too long to use credit card company as a recourse.

Well, next time you'll know. Contact the retailer first, your credit card company second.

boneheaddoctor · #23 01-24-2005, 03:07 PM

Quote:

Originally Posted by GermanStar

Well, next time you'll know. Contact the retailer first, your credit card company second.

Seller knew it was lost.....he provided the Waybill for the claim....my mistake was not calling the credit card company to flag that purchase......

I made the mistake of assuming that DHL would honor their responsibility. And fully reimburse my loss they incurred.

GermanStar · #24 01-24-2005, 03:12 PM

Quote:

Originally Posted by boneheaddoctor

Seller knew it was lost.....he provided the Waybill for the claim....my mistake was not calling the credit card company to flag that purchase......

I made the mistake of assuming that DHL would honor their responsibility. And fully reimburse my loss they incurred.

You're missing my point. I don't see that DHL had any responsibility to you whatsoever. Their responsibility was to their customer -- the person they were billing for the shipment.

cscmc1 · #25 01-24-2005, 03:19 PM

Quote:

Originally Posted by GermanStar

You're missing my point. I don't see that DHL had any responsibility to you whatsoever. Their responsibility was to their customer -- the person they were billing for the shipment.

This is true... if the seller arranged and paid for shipping, HE has to haggle with DHL for reimbursement. At least that's how UPS handles damage/loss claims.

cscmc1 · #26 01-24-2005, 03:22 PM

BHD -- was this an Ebay transaction? If so, did you leave negative feedback? I sure would if the guy won't reply to you! If it was an Ebay-sanctioned sale, you can request contact info (incl. a phone #) for the seller. Call him and politely explain that you have yet to hear back from him regarding the loss of your pallet. He needs to resolve this; until you get your items OR all of your monmey back, the ball is in his court. That's how I would feel if I were the seller, anyway.

Good luck!

boneheaddoctor · #27 01-24-2005, 03:27 PM

Quote:

Originally Posted by GermanStar

You're missing my point. I don't see that DHL had any responsibility to you whatsoever. Their responsibility was to their customer -- the person they were billing for the shipment.

True....BUT DHL did work with me....they sent me the claim forms and all knowing I was the recipient. ANd they paid partial claim......

boneheaddoctor · #28 01-24-2005, 03:29 PM

Quote:

Originally Posted by cscmc1

BHD -- was this an Ebay transaction? If so, did you leave negative feedback? I sure would if the guy won't reply to you! If it was an Ebay-sanctioned sale, you can request contact info (incl. a phone #) for the seller. Call him and politely explain that you have yet to hear back from him regarding the loss of your pallet. He needs to resolve this; until you get your items OR all of your monmey back, the ball is in his court. That's how I would feel if I were the seller, anyway.

Good luck!

I am going to try...............I doubt Ebay will give me the contact info without it going through a lawyer.........I had a guy scam me about 2 years ago for $225 and it would cost more than that for my lawyer to draft that letter. ANd at that time thats the only way they would cough up that info.

cscmc1 · #29 01-24-2005, 03:36 PM

Quote:

Originally Posted by boneheaddoctor

I am going to try...............I doubt Ebay will give me the contact info without it going through a lawyer.........I had a guy scam me about 2 years ago for $225 and it would cost more than that for my lawyer to draft that letter. ANd at that time thats the only way they would cough up that info.

If it was an Ebay sale, you can get the seller's phone # and address from Ebay by just requesting it. Easy-peasy! I have had to do it before.

Good luck!

boneheaddoctor · #30 01-24-2005, 04:23 PM

Quote:

Originally Posted by cscmc1

If it was an Ebay sale, you can get the seller's phone # and address from Ebay by just requesting it. Easy-peasy! I have had to do it before.

Good luck!

Good info to know......they refused to give me that much 2 years ago even after I filed a fraud claim against the seller. Will give that a try........if I can find who to complain to to get it.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
DHL Arrggghhhhh!	phantoms	Site Feedback	0	07-21-2004 08:47 PM
Diesels to avoid?	TTaM	Diesel Discussion	15	03-12-2004 10:37 PM
A Few MB Items for sale	Ashman	Mercedes-Benz Used Parts For Sale & Wanted	1	12-27-2003 04:47 PM
Easiest way to ship Tires and/or Wheels	RickM	Mercedes-Benz Wheels & Tires	1	04-16-2003 11:48 AM
Schedule of maintenance items for 89 300E	yambrovich	Tech Help	1	05-18-2000 08:37 AM