where is Phil??? i ordered an oil filter and the rear bushings as suggested from the forum for my 500e Over A WEEK AGO and i still have not seen them i 've tried to call Phil 3 times and he is nowhere to be found is he the only guy at the parts shop??? this is my first experience w/ the parts shop and i am NOT happy!!!

Hello Mike,
I sure apologize for the delay in getting back to you but I was out sick most of the week.

Partsman

I FINALLY GOT SOME OF THE PARTS I ORDERED TODAY SAT. I DROVE 60 MILES OUT OF MY WAY YESTERDAY TO GET AN OIL FILTER SO I COULD CHANGE MY OIL I HAD TUES THRU FRI OFF AND PLANNED TO CHANGE MY OIL DURING THAT TIME I NEVER EXPECTED TO WAIT OVER A WEEK !!! FURTHER MORE , YOU DID NOT SEND ME 2 OF 124 326 03 68 AS I REQUESTED AND WAS BILLED FOR THEM PLEASE CREDIT MY CARD FOR THE FILTER AND THE BUSHINGS I DID NOT RECEIVE I WILL SEND YOU BACK THE FILTER COD I'LL FIND THE BUSHINGS ELSEWHERE THANX AND GOOD LUCK MIKE

In defense of Phil, (as if he needs it! ).

I've spent $$$ at Fastlane and NEVER had a problem. No need to cry. -- Must be the Howard Dean affliction.

Mike,

You need to calm down. No point in bringing this in to the open forum a few private E-mails or phone calls to Phil would have been more than adequate

Ever since I got my MB E320 I have ordered all my parts from Fast Lane, Phil has been more than helpful all my parts have arrive extremely fast and I have received exactly what I ordered. I will stand behind Phil and the Fast Lane people any time they are doing a superb job.

I guess is not human to feel ill once in a while?

Oscar Gonzalez
San Antonio, Texas

Phil's a gentleman, an asset to this community, and certainly entitled to a sick leave. Clearly someone else handled your short order. I'd be shocked if he didn't make it right. Bummer on your inconvenience, but please cut the guy some slack.

__________________
Michael

1988 300 SL (5 Speed)
1994 E320 Wagon
1997 C230

I didn't know I was missing. I'm here from 5:00AM - 3:00PM West coast time. I did have court last Friday. Teenager stuff. I sure apologize to anyone who didn't get there parts on time. Please call me...


1 888 333 4642
partsman

WHATS THIS,phil is an actual person and not a machine.
you should see how people act when the only smog tech in the shop is out sick. they still want thier car smogged NOW.
thanks rich

__________________
88 300E White, sold 9-04
88 190E Black 2.3 sold
90 300CE White, Grey sold 12-24-04
92 400E White,Grey Sold 5-06
90 300CE 91K Signal Red,Black Sold 2007
1989 300CE Smoke silver,Tan Sold 1-08
1993 300E 3.2 M104 motor
1991 300CE White,Grey
1994 E420 beautiful car,gone to new home
1994 E320 Smoke an Parchment.Beautiful car

Good Morning Rich. Thanks for the Laugh. I needed it...
in spite of an occational screw up, I can't imagine not being here for my friends in the Forum. We're almost at the 16K mark.



partsman

hey now,
well guess i am not the only early bird. thanks for the great forum.
i have learned alot
rich

__________________
88 300E White, sold 9-04
88 190E Black 2.3 sold
90 300CE White, Grey sold 12-24-04
92 400E White,Grey Sold 5-06
90 300CE 91K Signal Red,Black Sold 2007
1989 300CE Smoke silver,Tan Sold 1-08
1993 300E 3.2 M104 motor
1991 300CE White,Grey
1994 E420 beautiful car,gone to new home
1994 E320 Smoke an Parchment.Beautiful car

This phone starts ringing at 3:00AM sometimes. Time zones can be tricky...Then you got Hawaii bringing up the late calls..