The nightmare continues. I sent my 2001 CLK instrument cluster to BBA Remanufacturing earlier this month to have the failing pixels on the readouts for the temperature and clock LCD’s repaired. The cluster was shipped 2nd day air and UPS lost the cluster on the return shipment in Dallas, TX. I live in Tulsa. The good news is BBA insured the cluster, but UPS has took two weeks to declare the package lost and after almost a month, still hasn’t paid to have the cluster replaced.

Now the rest of the story, last Friday, I finally decided to pay for a new cluster from the local MB Dealership and have it installed. I wasn’t driving the car with the missing cluster and all it’s gages. When I dropped the car off to have the cluster installed, the service manager informed me that since MB does not have the original cluster to get the original mileage from, MB will have to declare my 2001 CLK as a “total mileage unknown car or TMU” My CLK with 66,000ish miles will leave the dealership with 0 miles. He also told me that since the car is now designated as a “total mileage unknown” and my RESALE value dropped in half – meaning my $20,000 car last week is only worth $10,000 now due to the TMU issue.

I was told by UPS they are not responsible for “incidental” loss or damages resulting from the loss of a package. Geeze… lets see, I’ve been without my car for almost a month, and I’ve lost and estimated $10,000 in resale, and I’m have to pay out of my pocket over $1,000 for a new cluster and installation (waiting for UPS to pay the claim so I can drive my car now.)

Does anyone have any contacts or suggestions on how I can get my 2001 CLK to NOT be declared a “total mileage unknown” MB? So much for trying to save money and have a working instrument cluster.

__________________
Russell McMahon
Tulsa, OK
2001 CLK 320
1992 400se
1993 400e
2000 320ML