We are part of the Canadian claim, but it seems this issue exists in US too. I received a letter saying our claim had been denied. It says the decision is final and we have no recourse! This despite following the claim instructions to the letter and getting a SUCCESS notice confirming that. No communication or explanation as to what part of our claim caused the denial? Others have had same experience. Any others here with similar claim denial? Anyone know who we can contact to question this. The claim administrators (JND Legal Administration) obviously won't help.

This thread on BW confirms I am not alone in this!

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Graham
85 300D,72 350SL, 98 E320, Outback 2.5

Would be curious to see what paragraph 2.74 says.

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Jim

It's in the link in my post above. But here it is again:

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Graham
85 300D,72 350SL, 98 E320, Outback 2.5

Graham -

It would appear that what you and quite a few others are experiencing is simply a brazen flip-off; by denying your legitimate claim the burden is placed on you to challenge MB in court. If the number of claimants is great enough the group (a class) can then potentially bring a class-action lawsuit, and if the class is large enough MB may well cave. If a judgement were to favor the class, the costs to MB would be substantially greater than paying the claims outright.

Frank, I am not sure if MB Canada have any part in this. A court determined the settlement of the class action suit and appointed this company JND to administer it. It is likely there that the problem exists. They won't even tell us what it was that they later deemed to be wrong in our claims. Earlier, they approved our claims.

Going public with this issue may help. But we would need someone with the right media skills.

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Graham
85 300D,72 350SL, 98 E320, Outback 2.5