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Old 01-07-2002, 02:32 PM
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Join Date: Feb 2001
Location: Indianpolis, IN
Posts: 120
Question Help Service Ijnterval..!!

Guys I need some help in finding what need to be done for the 60,000 miles service on my 97 C36..

I went to the dealer the other day, and ask the service representative that I am going to have the 60,000 service. Then I ask for the list of the things that going to be perform. And the guy said they didn't have one.
Then I ask again: "Can't you pull it off from the computer"

The guy replied: "sorry sir, we don't have those kind of information from the computer"

WTF I mean come on in BMW dealer they can retrieve those kind of information..

So I ask again, don't they have some sort of networking, or at least data from MBUSA.

Again the answer as I expected. "none"

He mentioned that the new mercedes is using the flexible service system, and then I noded yes I know. I even ask them that they should have those kind of information..

So then I ask for the last time.."Then how do you know what need to be done, if bring my car over for service (around $500-$600 he quoted me)".

He replied:"well we have some guy who works over 17 years at the MB, and he should know about it"

Man, I just decide to hang up.
S@#$ for $600 they better know what they're doing.
I am not going to give them the money or the car without knowing what is that "to do" list for the 60,000 miles
I am thinking of going to an independent dealer.


J Irwan

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Old 01-07-2002, 04:58 PM
Join Date: Mar 1999
Location: Tucker, Ga USA
Posts: 12,153
At our & most other dealers, and some larger MB independent shops that I know: we supply a check list on every MAJOR service of just what has to be done by the technician!!
Also your MAINT manual lists all of that info as well.
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Old 01-07-2002, 05:25 PM
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Join Date: Feb 2001
Location: Indianpolis, IN
Posts: 120
MB Doc.
I seems to be misplaced my original service booklet..

Could you kindly emailme the list that need to be done my my 97 C36 (I assume it would be the same as 97 C280) to my email address.

Thank you so much. .....


J Irwan

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