Treat me ina courtious and professional manner and I will do the same.

treat me like my money and loyalty do not mean anything and deny to apply the policy of your firm to a customer, I have the rifght to *****.

As to my "whining" Sears ceased treating customers like "valued assets" a long time ago. What they are doing is driving people who do not know better into debt that will take years to get out from under.

This is the same mentality that has caused many people to lose their life savings, being given "EZ Credit" and "Starter" loans that are nothing more than a way to lione the pockets of the Brokers and Credit firms.

Chip on my shoulder? Nope! I don;t need to shop there, Mom shopped there because it was close to home, I just hate seeing ANYONE get ripped off by a good firm that went bad.

Lowes doesn't do this
HP does not do this

Home Despot does
Dell does
Oreck does

Please come to Lowe's and buy your tools , alot of the stuff we sell is the same of better than Sears at a lower price. Some of the newer Kobalt stuff I am a little scared of, but it should be fine. I had a gift card to Sears, so I bought some tools from there, and were a lot less, but I needed the tools and needed to use the gift card on something. A lot of tools can also be special ordered, so if it is not on the shelf, we can might be able to get it for you. Home Depots tools are even better than Sears junk, I actually wish that Lowe's would carry some of the stuff that Home Depot has...

__________________
2018 Subaru Crosstrek (Mine)
2019 Subaru Outback (Wife's)
1979 300CD (sold)

I worked at lowes using those "ToolForce" and "Kobalt" tools (I was an assembler....I broke drill bits and drills and ratchets all the time! And it wasn't even that tough of stuff I was working on...junky tools.) Cordless drills are pieces of junk too....all made in china. A good corded drill can kill a cordless.

I have almost all craftsman tools for the most part. I was be-gifted a set of "around the house" tools from lowes at christmas....they are "ok" but would probably fall apart in heavy use. They're all made in China of course....the part I hate most.

Menards sells "ToolShop" brand tools, they seem to hold up pretty good, also made in china, so I've bought VERY few tools from them. I always try to buy the USA stuff, even if it costs 3x more. Chinese hammer: $6 USA Hammer: $23....I bought the USA hammer.

Autozone sells "Great Neck" tools which are made in Taiwan....they're of pretty good quality...(close to or the same as Craftsman)....I have some sockets I use a lot from them, drain plug allen sockets...and some other stuff, and they've held up to a lot of work/abuse.... Their price is in-between china junk and the usa stuff.

I usually just stick to the craftsman or great neck stuff, and try to avoid asian products as much as possible (in all categories of what I buy)

__________________
-diesel is not just a fuel, its a way of life-
'15 GLK250 Bluetec 118k - mine - (OC-123,800)
'17 Metris(VITO!) - 37k - wifes (OC-41k)
'09 Sprinter 3500 Winnebago View - 62k (OC - 67k)
'13 ML350 Bluetec - 95k - dad's (OC-98k)
'01 SL500 - 103k(km) - dad's (OC-110,000km)
'16 E400 4matic Sedan - 148k - Brothers (OC-155k)

A rusty tool means the owner isn't properly caring for his tool.
.
.
.
.
I'll leave it at that.

B

I've had good luck with Craftsman hand tools. I wouldn't touch anything with a motor or engine, but hand tools are good. The few times I've broken one, they take it back no questions asked.

I thought Sears bought K-Mart... K-Mart's headquarters is empty and all our K's turned into Sears or closed up.

__________________
Adam Lumsden
(83) 300D
Vice-President of the MBCA International Stars Section

Rust is not a defect... if the tool works as designed. Does it still fit on a rachet and turn a bolt? Then it's not "broken". If it's cracked, then it's broken. If the corners are rounded, then it will not function as designed. You sound like a whiner/complainer to me.

Good point, errr.....ahhhh.....ummmmmm, points.

Chipped plating is a safety issue; plating that is chipped can give a nasty cut. If chipped plating will not be a reason for a refund it should state so in the warranty.

Don't return a tool while you are in your work uniform (If you are a mechanic). They can refuse warranty because they are "professional quality tools" but not for "professional use". They consider it abuse.

Good point- and if you got a cut tell the sales person nicely- I'd bet you have much better chance at getting a new one. Me? I'd chip the offending part away so it does not give me a cut. Oughta take about a second. Life has better things for me to do than find problems.

Interesting thread. A few weeks ago, I read an article in the WSJ basically saying that the powers that be at Sears/Kmart are planning to break Sears into 4 separate entities. Sounded like Sears will soon sing its' Swan Song.

I think it would take considerably longer than a second to remove all the chrome plating, since unless you do so there will be an edge to possibly cut you.

Kind of got to agree with you there.

All the tools we kept on the boats always rotted away, so we just bought cheap stuff.

Be it Craftsman, Snap On, or anything else, on the water they all rust like crazy.

__________________
2016 Corvette Stingray 2LT
1969 280SE
2023 Ram 1500
2007 Tiara 3200

I think Sears is a goner anyway. It's been replaced by niche stores that do it better and cheaper. It's like The Bay in Canada...the Bay only survives due to its wedding registry sales...

No surprise that they are skimping on warranties.

__________________
Chris
2007 E550 4Matic - 61,000 Km - Iridium Silver, black leather, Sport package, Premium 2 package
2007 GL450 4Matic - 62,000 Km - Obsidian Black Metallic, black leather, all options
1998 E430 - sold
1989 300E - 333,000 Km - sold
1977 280E - sold
1971 250 - retired

"And a frign hat. They gave me a hat at the annual benefits meeting. I said. how does this benefit me. I dont have anything from the company.. So they gave me a hat." - TheDon