Perhaps apply some common sense. That might be one approach.You had "all kinds of lures, weights, and the trophy fish" on the rod when casting? No wonder the rod broke.

Easy to say, hard to do. It is very difficult to draw the line which becomes very arbitrary looking. As I said, how would you verify what was lost and when? Out of fairness, if I refunded you, I should refund EVERYBODY with a sob story when it comes to this sort of loss. Much harder when you come in and my common sense says "Go pound sand" and you tell me that your buddy had a similar issue and I paid out. If you ever worked in retail, you will find no end to that kind of crap. We had a customer claim that he lost a job opportunity because his computer didn't send the email like it should have. A free upgrade would sooth his pain, he said.

Of course I had. It broke during the cast but when the lure hit the water, a trophy fish bit but I couldn't reel it in because the rod was broken. It caught and the line broke when I tried. That is my story and I am sticking to it.

__________________
01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow