Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help




Go Back   PeachParts Mercedes-Benz Forum > General Discussions > Site Feedback

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 10-04-2010, 08:41 PM
anghrist's Avatar
Registered User
 
Join Date: Sep 2006
Location: Lancaster, CA
Posts: 558
How long is too long?

I placed an order to a vendor in NY for some swaybars for my W210 back on the 16th of September at which time I was told that they should be here in about three weeks.

I have sent e-mails on the 29th and today, politely requesting an update on the status of the order. I also left a voicemail message requesting the same information.

My question is: How long should I give this vendor to respond? It has been several days since the first e-mail, and I'm beginning to get concerned as I plan on rebuilding the suspension next week.

Am I being unreasonable in expecting some sort of response or an order update? Or am I simply being neurotic as rebuild time draws closer?
__________________
2013 Volkswagen Jetta Hybrid SEL Premium (Sparky)
http://badges.fuelly.com/images/smallsig-us/193500.png


It's a car not a science experiment! Open the throttle!
Reply With Quote
  #2  
Old 10-04-2010, 09:55 PM
toomany MBZ's Avatar
Registered User
 
Join Date: Nov 2006
Location: central Va
Posts: 7,820
It's been WAY too long already.

Sorry if you're out any money.
__________________
83 SD

84 CD
Reply With Quote
  #3  
Old 10-04-2010, 10:09 PM
Yak Yak is offline
Registered User
 
Join Date: Aug 2009
Location: San Antonio, TX
Posts: 1,711
Depends on a few things - are they open on weekends? Do you include those days?
Did you already pay? With Paypal, you only get 30 days to claim fraud.
Do they have a reliable reputation?
Is there a web-based form for questions, or an e-mail?

It's be pushing my comfort level for even getting the items due to the non-response, let alone getting them in time.
Reply With Quote
  #4  
Old 10-04-2010, 10:35 PM
anghrist's Avatar
Registered User
 
Join Date: Sep 2006
Location: Lancaster, CA
Posts: 558
They have a webform for questions. They also give a contact phone number. I've been trying to call, but no one answers. I just gave up and sent a request for cancellation.... Just got a response confirming cancellation.

Put in a new order with TireRack. They always seem to come through on time.
__________________
2013 Volkswagen Jetta Hybrid SEL Premium (Sparky)
http://badges.fuelly.com/images/smallsig-us/193500.png


It's a car not a science experiment! Open the throttle!
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On




All times are GMT -4. The time now is 10:13 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2018 Pelican Parts, LLC - Posts may be archived for display on the Peach Parts or Pelican Parts Website -    DMCA Registered Agent Contact Page