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  #1  
Old 03-21-2007, 06:47 PM
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Bilstein Warranty good after 8 years.

I just called Performance Products, and they will replace a leaky shock I bought in 1999! Now, that's customer service by Bilstein.

And to add more praise to Bilstein, I climbed in the attic and grabbed the original 1990 shocks that I had saved, and bolted them on. They seem to ride just fine. I took them off at 100k and threw them in the attic, just assumed they had to be getting soft by then.

WOW,
DG
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  #2  
Old 03-21-2007, 09:53 PM
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Great to know!
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  #3  
Old 03-21-2007, 09:54 PM
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That's fantastic !
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  #4  
Old 03-21-2007, 10:55 PM
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I was under the impression that their warranty didn't run out. Perhaps things haven't changed.
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  #5  
Old 03-22-2007, 01:18 AM
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Good to hear since I decided to order them for my W202!
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  #6  
Old 03-22-2007, 02:21 AM
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did you have to present a receipt or proof of purchase?
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  #7  
Old 03-22-2007, 12:04 PM
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Yeah, the Performance Products guy asked for the receipt/order number.
Luckily I had it in the box with the old origional shocks.
I don't know how you would handle a warranty claim on original shocks, or some that were replaced by the previous owner of your car.
Maybe you could go directly to Bilstein and struggle through some kind of replacement process?

DG
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  #8  
Old 03-22-2007, 12:28 PM
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Koni and Bilstein both claim lifetime warranty to the original purchaser assuming you can produce a receipt.
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  #9  
Old 03-23-2007, 12:26 PM
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The lifetime warranty starts with the shocks that replace the originals. The originals are not warranted for life.
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  #10  
Old 03-23-2007, 01:43 PM
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My $20 Autozone (Gabriel) shocks for my Toyota truck have a lifetime warranty too. I've replaced them three times now in 12 years and 100k miles.
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  #11  
Old 03-23-2007, 07:21 PM
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I've been wondering what to do when I receive the one new replacement shock:
- Do I install it along with the still-good other front shock that has 100k miles on it? Surely the 100k unit, though not leaking, has lost some damping?
- Do I go ahead and buy a 2nd new shock, to get a matching pair.
- I temporarily installed the old 1990 originals that I had saved in the attic - they seem fine, but a bit softer. Do I just leave them on until they go bad, then make a decision?

I like the third option, less work!

DG
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  #12  
Old 03-23-2007, 08:47 PM
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Yes, that's how a "lifetime warranty" works.

Be very sure to save your purchase receipt because you paid a lot to buy this warranty.
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