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Old 11-13-2001, 11:47 AM
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Warranty on work done under warranty

What is MB's policy in warranty on work done under warranty?

For example, if a car had its head gasket replaced by a MB dealer under warranty due to a leak, what is the warranty on that repair?

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Old 11-13-2001, 12:04 PM
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It would be the same as the dealer’s standard stated warranty, or the remainder of your warranty, whatever comes last. I had a conversation with a dealer about this topic near the end of a Starmark plan. The service rep stated that when the Starmark warranty ended so did any warranty on work performed. I disagreed under the supposition that one can’t arbitrarily shorten a stated warranty due to convenience or circumstance, unless otherwise stated in the warranty. I never had to test this, however….

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Old 11-13-2001, 02:40 PM
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...warranty provisions should be documented on the back page of your RO (assuming MB fact auth service)

hope this helps
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Old 11-13-2001, 02:48 PM
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Thanks, fad. Will read the back of the PO.

A related question: Will I have to go back to the same dealer to have the work done?
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Old 11-13-2001, 05:35 PM
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Warranty work done under warranty is good only while the car is still under warranty!!
For example IF the car has 49,990 miles & waranty work is done then at 50,000mi the waranty is done!! However most of the time GOODWILL warranty will cover repairs for 1 year, BUT that is up to the ZONE service rep!
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Old 11-13-2001, 05:57 PM
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thanks Benzmac

Lou- it would appear to make sense to return to that dealer that performed the initial repair

good luck
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Old 11-13-2001, 06:57 PM
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Thanks for the info.

That is pretty pathetic warranty work done under warranty.

I am going to write MBUSA about this as my situation is very close to what you described.

The head gasket and seals were replaced at 48kmi in 8/2000. The warranty on the car expired on 3/2001.

Now at 59k (or about 10kmi later), the thing starts seeping again as the area is a litle damp.
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