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Old 01-11-2002, 10:53 AM
JimF's Avatar
'94 S500: only 793 sold!
Join Date: Mar 2001
Location: San Diego, CA
Posts: 1,925 . . .

Does anybody know about this extended warranty service, good or bad???? Has anybody here used them???

Appreciate any comments, public or private.

They are offering a warranty for my car for 2 years or 30K miles for a reasonable price.

Link to their page:
Regards . . . . JimF
'94 S500 Cpe

Visit my Mercedes Web Page
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Old 01-11-2002, 02:46 PM
Registered User
Join Date: Feb 2000
Location: Columbus Ohio
Posts: 709
I have heard of them ....but don't know of their service....all I can say is stay away from Heritage Warranty Co...
but as a matter of fact I think they only sell through dealers and have stopped their internet business.I am in a current legal battle with them......also before you go with any company you need to aske several questions and also try to talk to a service writer at a dealer that has a filed a claim with them so see how their claim payment process is and to see how "seamless" procedure is.....of special interest you you should be how they handled claims over $1500 or so

good luck

1992 300SD
Columbus Ohio
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Old 01-11-2002, 03:54 PM
Registered User
Join Date: Jun 2000
Location: Plano, TX
Posts: 2,512
I used another warranty company, have had one claim. In working with the service writer at the dealer, she remarked that most all aftermarket warranty companies are quite good to deal with.

I went with warranty direct I think is the address. What I like about their product is that it is an exclusionary warranty. Everything on the entire car is covered except for parts specifically listed as not covered. Things not covered include interior bits, trim, paint, and consumables such as brake pads, filters, etc. Zero deductible as well.

For my one claim the warranty paid $700 of the $800 bill, no questions asked, no hassles, no arguements. Of the portion I had to cover part of it was for consumable items replaced during the repair, the remainder was a bit of labor the warranty would not cover - the dealer charged labor time for road testing and the warranty wouldn't cover it. Didn't feel like fighting with either the dealer or the warranty over the last 50 bucks, so let it slide.
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