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Old 07-11-2002, 12:00 AM
Posts: n/a
Release of service records

As I am not the first owner of my 1987 420 sel,I requested the service records from the dealership it was purchased at and serviced at.The service manager informed me that they could not do this since they were not allowed to release such information.Can anyone tell me why this is?I do not want to know the previous owners,just what was done to my vehicle!Chunky
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Old 07-11-2002, 05:59 AM
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Join Date: Dec 2001
Posts: 571
It may be a dealership policy to restict such info or perhaps it comes from higher up - MBUSA. Perhaps M.B.DOC would know.

I bought a used Honda for my step-son years ago from a local Honda dealer. I requested service info from where the vehicle was originally purchased and received printed copies in the mail from that dealer. The original owners name, address, etc. had been crossed out with a marks-alot.
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Old 07-11-2002, 01:09 PM
Join Date: Dec 2001
Location: Southern California, U.S.A.
Posts: 8,508
I attempted to get all the service records on my MB from two different dealers, and was told the same story.

Service / repair records stay with the owner, not the car.

You will be able to get a VMI, vehicle master inquiry, which will show you the work done under recall / warranty.
Paul S.

2001 E430, Bourdeaux Red, Oyster interior.
79,200 miles.

1973 280SE 4.5, 170,000 miles. 568 Signal Red, Black MB Tex. "The Red Baron".
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Old 07-11-2002, 04:45 PM
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Join Date: Feb 2002
Location: Seattle
Posts: 596
I used a chicken and egg argument with my dealers, if they want me to spend money with them, then I'll need to know what has and has not been done to the car. I do have two local dealers to pit against eachother. They complied.
1986 300E Anthracite + ECodes + MB Mileage Award
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