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  #16  
Old 08-01-2003, 11:20 PM
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They should be able to get it under warranty under the 12 month/12,000 mile coverage. I'd complain!

Gilly
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  #17  
Old 08-02-2003, 12:24 AM
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did they replace the rotors, maybe they were warped?
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No Benzes in the stable at the moment, but itching for one again.

Former Mercedes in the Stable:
1983 300CD Turbo diesel 515k mi sold
1984 300CD Turbo Diesel 150 k mi sold
1982 300D Turbo Diesel 225 sold
1987 300D Turbo Diesel 255k mi sold
1988 300 CE AMG Hammer 15k mi sold
1986 300E Amg Hammer 88k mi sold
1992 500E 156k mi sold
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  #18  
Old 08-02-2003, 09:21 AM
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Any warpage to the rotor at all I'm sure he would have felt. Anything significant enough to cause rapid wear to the pads probably would result in a tow-in situation-intolerable shaking.
To me it's strange that there wasn't a heavy accumulation of brake dust-something doesn't make sense here.
Still, I wouldn't let the dealer get away with charging him for it, that just bothers me. Most wear items are covered for a year or 12,000 miles, as long as there is no evidence of vehicle abuse, and a good set of rear tires is evidence enough of no vehicle abuse. How else they gonna prove vehicle abuse resulting in worn out rear pads? I would THINK someone at MB would be interested in this problem, but don't know how you would get there interest. Someone at the dealer should call the MB TAC about it.

Gilly
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  #19  
Old 08-02-2003, 04:17 PM
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Quote:
Originally posted by Gilly
Any warpage to the rotor at all I'm sure he would have felt. Anything significant enough to cause rapid wear to the pads probably would result in a tow-in situation-intolerable shaking.
To me it's strange that there wasn't a heavy accumulation of brake dust-something doesn't make sense here.
Still, I wouldn't let the dealer get away with charging him for it, that just bothers me. Most wear items are covered for a year or 12,000 miles, as long as there is no evidence of vehicle abuse, and a good set of rear tires is evidence enough of no vehicle abuse. How else they gonna prove vehicle abuse resulting in worn out rear pads? I would THINK someone at MB would be interested in this problem, but don't know how you would get there interest. Someone at the dealer should call the MB TAC about it.

Gilly
nope, no rotor warpage. I know how that feels. There was A LOT of dust accumulation on both front and rear, but the rear pads had thrown the indicator lamp, not the fronts. I was dissapointed that they didn't investigate further into the matter. Who do I contact about it? What number? It bothers me that I got stiffed with the bill and I don't want to go into the dealer raising hell, I'm not like that and it's their job to know more about the car than I and their job to investigate a problem such as mine.

-ardy
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  #20  
Old 08-02-2003, 09:21 PM
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Tough one to know who to call exactly, as you may or may not know, until recently I was a dealer tech.
I'd say what needs to be done is that you need to speak to the Zone Manager for your area. The easiest source for this info would be the dealer, assuming they cooperate. Often the salesman who sold you the car may be the most eager to help, as the salesman will realize that your satisfaction depends on matters like this, and may be actually more helpful than the service dept in getting it resolved. The salesman wants to sell you another car in a few years, it's hard to get the service department to think that way.
If you have no luck at the dealer, you could try the 1 800 For Mercedes number and ask if they can get you in touch with the appropriate Zone Manager for your area.
If they ask if you want to talk to the District Sales Manager or the Service and Parts Operations Manager, I'd say the slaes and parts guy (SPOM), but either of them should be able to help.
In the meantime, look over your warranty book and see if it says anything about this 12 month/12,000 mile warranty for wear items like belt, hoses, bulbs, brake pads, stuff like that. I still think you can get them to give the money back for the brakes, that wasn't right, at least not if you are under 12month, 12,000 miles.

Gilly
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  #21  
Old 08-03-2003, 12:36 AM
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Quote:
Originally posted by Gilly
Tough one to know who to call exactly, as you may or may not know, until recently I was a dealer tech.
I'd say what needs to be done is that you need to speak to the Zone Manager for your area. The easiest source for this info would be the dealer, assuming they cooperate. Often the salesman who sold you the car may be the most eager to help, as the salesman will realize that your satisfaction depends on matters like this, and may be actually more helpful than the service dept in getting it resolved. The salesman wants to sell you another car in a few years, it's hard to get the service department to think that way.
If you have no luck at the dealer, you could try the 1 800 For Mercedes number and ask if they can get you in touch with the appropriate Zone Manager for your area.
If they ask if you want to talk to the District Sales Manager or the Service and Parts Operations Manager, I'd say the slaes and parts guy (SPOM), but either of them should be able to help.
In the meantime, look over your warranty book and see if it says anything about this 12 month/12,000 mile warranty for wear items like belt, hoses, bulbs, brake pads, stuff like that. I still think you can get them to give the money back for the brakes, that wasn't right, at least not if you are under 12month, 12,000 miles.

Gilly
Thank you Gilly for the advice. I'll start making calls and post up the results.

-ardy
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  #22  
Old 08-03-2003, 02:23 AM
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the brakes!

How could that dealer in laguna say,your too agressive, if that was the case,you would be going through the fronts way before rears. you would see that tration light coming on all the time if you were trying to light up the rerar tyres. If anything. you tell them you want a goodwill set of rear brakes pad,our dealers can do that a 1 time only. You ask for them to keep the pads. Have them inspected, I see uneven wear on our rear padsl all the time . As for the newer cars nlot as much.The inboard pad could have say 9mm pad thickness including the backing plate while the outside pad has like 11-12mm of pad thickness remaining. just today I was checking my brake on my 500E @ home. The right rears inside pad almost touhcing brake pad sensor,the outside pad was more than half the thickness. I think due to alot of uneven wear you see today. I think we should still have 4 sensors for each wheel like our old chasis, it was more accurate. But that just my preference. i'm sure if the SBC was malfunctioning, it should raise some kinda flag on the cluster,or the tech that is doing the service,should do a short test to determine the condition. Thats what I have to say
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  #23  
Old 08-03-2003, 02:33 AM
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What has happened to MB's warranty? On my 1998 automobile there was a "wear and tear" coverage period that covered EVERYTHING, including wiper blades, brake pads/discs, etc. It covered those parts regardless of owner usage, excepting track use.

From the MB Canada site:

WEAR AND TEAR PERIOD
The following parts listed are covered for wear and tear during the first 24 months or 40,000 km whichever comes first.

BRAKE PADS, BRAKE DISCS, BRAKE PAD WEAR SENSORS, HEADLAMP WIPER BLADE (129), REAR WINDOW WIPER BLADE REFILLS ON STATION-WAGON, WINDSHIELD WIPER BLADE REFILLS AND LIGHT BULBS.
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  #24  
Old 08-03-2003, 09:49 AM
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On a related topic, I was talking to a Fed Ex mechanic a couple of days ago and he said that their new Mercedes Sprinter vans are going thru brakes and rotors like crazy. It was their main complaint about the vehicle. Perhaps there is a similar problem.
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  #25  
Old 08-03-2003, 01:10 PM
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the brakes of life

No those FED EX do not have advance braking system, like sesnotronic brakes in our passengers cars. I m sure there just ocnvetional tape abs/bas system. Plust the upper class cars come with sbc braking,from the new E classes,SL's and so on.
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  #26  
Old 08-03-2003, 08:24 PM
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My dad had a C320 which among numerous other problems had abnormal brake / rotor wera as well. In less than 5,000 miles the rotors had a significant lip on the front rotor and a few grooves starting to form as well. The dealer tried to convince my dad that this was normal for the car. He eventually got MB to buy the car back at foull price and got a E320 instead. For the most part he is happy with this car but he is taking them to court on the E320 as well.
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  #27  
Old 08-03-2003, 10:59 PM
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I said for the most part

He got the specialo addition version that came with 17" wheels but the spare he got was a 16" so he had to take them to court for that because they were unwilling to provide him with the correct size spare. He is also unsatisfied with the seats. The car has about 7k on it and the seat bottoms are already wrinkled. He does not feel that a $48k car should have wrinkled seats with only 7k on the odo.

He won the wheel but he is still fighting for the seats.
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