Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help




Go Back   PeachParts Mercedes-Benz Forum > Mercedes-Benz Tech Information and Support > Tech Help

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 06-01-2010, 06:20 PM
pmizell's Avatar
Benz Zealot
 
Join Date: Jun 2001
Location: Houston, Texas
Posts: 838
Smart Key stolen, a couple of questions

My only smart key was stolen from my floormat last night. (stupidly left it there and forgot after working on my car; no clue why the person only took the key) Called dealer and asked what I needed to get a replacement and was told the car needed to be physically identified with VIN at dealer before a key could be made. Told him that it was my only key and unless it could be towed that MB would have to send out a service rep to my home to do the verification for $50 of course.

Hoofed it to the dealer with title in hand and ordered a replacement and told parts guy to delete old key since I'm concerned the thief will return tonight with larger ambitions..

Anyhow my questions are:

1. When is the stolen key de-activated? When the new one is made overnight or when the guy arrives tomorrow with my new key and inspects my car?

2. When did these new key replacement procedures go into effect? In the past I had to show proof of registration and my driver license. You'd think that the title with the VIN clearly printed would suffice.

Do these charges look reasonable?

qty1 212-766-41-06-9999 KEY $226.80
212-760-19-06 Master Key $5.67
SERVICE CHARGE $50.00

Grand Total w/tax $305.78


Thanks for any advice!
__________________
-Paul-
'01 E430, Sport 72,000 mi
'98 C280, 126,500 mi
Reply With Quote
  #2  
Old 06-01-2010, 08:45 PM
Registered User
 
Join Date: Feb 2004
Location: Walnut Creek, CA & 1,150 miles S of Key West
Posts: 4,872
Guessing the service fee is for a tech to appear with a laptop and disable the orig key using SDS. Its got to be deleted from the ECu's memory somehow; its not like its constantly communicating to MB Hqtrs and can be turned off online with a key stroke......

The replacement key procedures have been in effect for probably 10 years.

The cost looks about right to me. I've paid more......
__________________
Terry Allison
N. Calif. & S. of Key West

09' E320 Bluetec 77k
Reply With Quote
  #3  
Old 06-01-2010, 11:03 PM
Registered User
 
Join Date: Jul 2005
Location: Seattle, WA
Posts: 538
shop around, Paul. dealers have a little latitude to charge a bit more/less than
the other. dealer cost is about < 1/2 that. small handful of us were lucky
enough couple of yrs ago to get the chrome Smartkey for $60. then MB found
out what we were doing and put the kabosh on the whole group deal thing,
then jacked up the price, and informed the dealers not to allow us to purchase
in such fashion anymore.

i've seen a few folks report low $200s so it's worth calling around to the
different dealers.
__________________
-- raymond~
47 34'N 122 18'W
Reply With Quote
  #4  
Old 06-02-2010, 04:27 PM
pmizell's Avatar
Benz Zealot
 
Join Date: Jun 2001
Location: Houston, Texas
Posts: 838
Quote:
Originally Posted by TMAllison View Post
Guessing the service fee is for a tech to appear with a laptop and disable the orig key using SDS. Its got to be deleted from the ECu's memory somehow; its not like its constantly communicating to MB Hqtrs and can be turned off online with a key stroke......

The replacement key procedures have been in effect for probably 10 years.

The cost looks about right to me. I've paid more......
Actually the service fee was for roadside assistance to come out and physically verify the VIN on the car. He said it was a brand new security procedure just implemented (at least here in Houston) to prevent theft.

In the past when I ordered a replacement, all I had to show was proof of ownership and my driver's license at the parts counter. Now you need to bring the original title to order the key and then the dealers want to physically see the car whether it's brought to them or if they have to send out a roadside tech to view it. The guy showed up earlier, wrote down the VIN, took my signature and handed me the key. We had a long talk and he was telling me how this new policy is going to be a nightmare for everyone involved.

Thanks for the advice Raymond. In the future I'll definitely shop around for a better price. In fact I'll probably do that soon to get a spare so I don't have to go through this mess again.
__________________
-Paul-
'01 E430, Sport 72,000 mi
'98 C280, 126,500 mi
Reply With Quote
  #5  
Old 06-03-2010, 12:31 PM
ILUVMILS's Avatar
Senior Member
 
Join Date: Sep 2002
Posts: 2,511
Now you've got to get to the dealer and have the other key disabled. Be ready to cough up another $150.
Reply With Quote
  #6  
Old 06-03-2010, 01:37 PM
KarTek's Avatar
<- Ryuko of Kill La Kill
 
Join Date: Jun 2007
Location: Bahama/Eno Twp, NC
Posts: 3,249
My new chrome key was about $160.
Reply With Quote
  #7  
Old 06-03-2010, 05:00 PM
pmizell's Avatar
Benz Zealot
 
Join Date: Jun 2001
Location: Houston, Texas
Posts: 838
Quote:
Originally Posted by ILUVMILS View Post
Now you've got to get to the dealer and have the other key disabled. Be ready to cough up another $150.
Yeah, that's what the service manager at my local dealer told me. Ugh!
__________________
-Paul-
'01 E430, Sport 72,000 mi
'98 C280, 126,500 mi
Reply With Quote
  #8  
Old 06-09-2010, 06:24 PM
Member
 
Join Date: Jan 2003
Location: Florida
Posts: 1,084
MB put out a vary stringent bulletin about keys, making the parts guy certify ownership. I know everyone very well at my local dealership, the car was in for sevice and he still took a copy of my registration.
The Smart keys can be ordered as an additional which will just add it, or a replacement which will void the first one. They also can remove the lost key with the shop computer but it is permanent and cant be undone.
Reply With Quote
  #9  
Old 11-02-2014, 10:06 AM
Red SL
 
Join Date: Apr 2006
Location: ATL
Posts: 90
Okay I have a R230, I received a key low battery light, I changed both key's batteries, now the smart start will not work anymore. The doors open, and the keys when inserted will start the car. Does anyone have a solution?
Reply With Quote
  #10  
Old 11-02-2014, 12:03 PM
Registered User
 
Join Date: Jan 2012
Posts: 6,158
The key probably needs resynced with the car.

For the older systems, pressing the unlock button on the key twice followed by inserting key in the ignition and turning to run worked. This confirmed that the remote trying to unlock the car actually belonged to the car.

There should be something in the owner manual.

Also, even with a bad battery, the key will start the car as it is a separate system from remote functions..
Reply With Quote
  #11  
Old 11-02-2014, 03:10 PM
Red SL
 
Join Date: Apr 2006
Location: ATL
Posts: 90
( I pressed the unlock button on the smart key twice followed by inserting the smart key in the ignition and turning to run)
I tried this several times but I am still getting the "no key detected message" when I press the smart go button. The manual states hold the lock and unlock button down at the same time ( Simultaneously) for 6 seconds this will return the car to factory settings. I tried this several times and it still do not work.
The keys worked fine before I change the batteries.
Any more suggestions?

Last edited by Red SL; 11-03-2014 at 04:37 PM.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On




All times are GMT -4. The time now is 11:58 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2018 Pelican Parts, LLC - Posts may be archived for display on the Peach Parts or Pelican Parts Website -    DMCA Registered Agent Contact Page