The trouble with doing the right thing.... - PeachParts Mercedes-Benz Forum

Hammertime · #1 03-17-2007, 01:47 PM

This Tuesday I get home from work and on my stoop is a box. The box is from Sprint and it is some equipment. The address is acurate but the name on the box is wrong. I do not belong with Sprint/Nextel so obviously this was a wrong delivery.

After dinner I call Sprint to explain the problem and to try to do the right thing and return this merchandise...well that's where the fun begins. After being on hold for 30 minutes I am connected to a CSR that cannot help me and in turn transfers me to a manager only AFTER she pitches me a Sprint cell plan. It is now 45 mins into this to find out the "correct" department was closed and get this...can I call again in the morning....?

The box sits, At this point I am ready to chuck it into the lake behind my home but I say ok let me try again. Last evening, Friday , I call again..this time 20minutes and I get another CSR that insisted on me seeing if she could help...I am hearing twilight zone music in my head..I snap and go hog wild and hold my stance and finally get a manager to cut through the chase. Again I am pitched a sprint plan before transferred.

The manager finally tells me that she would have UPS call me sometime in the week to pick up the box. I explained I was ready to leave on some business and would be away from home for a weeks time. She tells me this is unacceptable and how I cannot just keep this equipment. I am now feeling I have to defend myself for what I thought was a random act of kindness..

I finally got an address of a factory store and dropped it off today, Saturday, and I asked specifically for the manager on site. That in itself was a feat to achieve. After they take all MY information they agree to take the box..I made this guy give me a receipt for proof I returned what wasn't mine to begin with just to protect myself from a problem down the line. I mean it could have been a 400 usd pc of equipment in that box...

I tell you customer service has gone to ***** in this country and what some of these companies do with their endless automated menus just to speak to a human is unreal.I am not tying to pick on Sprint because they are certainly not alone with this issue..I think next time into the lake it goes...shees

Hatterasguy · #2 03-17-2007, 01:51 PM

Man your a saint, after the first round I would have just told them its on the front porch if you want it. Jerks.

Hammertime · #3 03-17-2007, 02:08 PM

Not really...I gave them all my information on the first call so I figured perhaps they could pin it on me...you know all of a sudden here comes a 500 bill for equipment and a big ol rumble...collection letters, blah, blah, blah....

Live and you learn..

Carleton Hughes · #4 03-17-2007, 05:46 PM

Your karma will not run out of fuel.
I would have given it to the hoople around the corner who does ebay for me

Brian Carlton · #5 03-17-2007, 05:51 PM

Quote:

Originally Posted by Hammertime

I tell you customer service has gone to ***** in this country and what some of these companies do with their endless automated menus just to speak to a human is unreal.I am not tying to pick on Sprint because they are certainly not alone with this issue..I think next time into the lake it goes...shees

I could echo similar results with my dealings with Verizon.

Near the end of my escapade with DSL, and just prior to my going postal, they decided, without any request from me, to send me another complete modem and d/c power adaptor.

I never even considered attempting to return it. It's probably operating acceptably well for the fellow down in GA who bought it on e-bay for $18.

I figure it this way:

Verizon had consumed at least 25 hours of my time in troubleshooting and customer service for their horrific DSL system. The $18. paid me back for about 10 minutes of my time.

mgburg · #6 03-17-2007, 05:56 PM

Hammer...

NO GOOD DEED GOES UNPUNISHED.

Hammertime · #7 03-17-2007, 06:41 PM

As a dad of three I figure that the best is to set the tone and lead by example. Sometimes it's a goat rodeo...I thought it was funny when my little guy, 6yrs old, says to me today..and I quote, " dad why is it so tough to give the man his little machine back?"...

MTUpower · #8 03-17-2007, 07:57 PM

Life is a goat rodeo. My dad told me that "life is what happens while you are planning other things."

Kuan · #9 03-17-2007, 10:25 PM

Hah! Deja vu? You guys remember my thread?

http://www.peachparts.com/shopforum/off-topic-discussion/140032-given-phone-what-do.html#post1042483

Give it to cellphones for soldiers or women's shelter.

aklim · #10 03-18-2007, 12:23 AM

I'd have just tossed it away. Sorry, I am doing you a favor and you keep me on hold? Screw that.

BENZ-LGB · #11 03-18-2007, 12:38 AM

Quote:

Originally Posted by MTUpower

Life is a goat rodeo. My dad told me that "life is what happens while you are planning other things."

Your father was John Lennon????

Beautiful Boy

By
John Lennon

Close your eyes,
Have no fear,
The monsters gone,
He's on the run and your daddy's here,

Beautiful,
Beautiful, beautiful,
Beautiful Boy,

Before you go to sleep,
Say a little prayer,
Every day in every way,
It's getting better and better,

Beautiful,
Beautiful, beautiful,
Beautiful Boy,

Out on the ocean sailing away,
I can hardly wait,
To see you to come of age,
But I guess we'll both,
Just have to be patient,
Yes it's a long way to go,
But in the meantime,

Before you cross the street,
Take my hand,
Life is just what happens to you,
While your busy making other plans,

Beautiful,
Beautiful, beautiful,
Beautiful Boy,
Darling,
Darling,
Darling Sean.

Austin85 · #12 03-18-2007, 01:05 AM

Not that you didn't do the right thing, but now when you kids grow up they'll end up doing the same thing and being put on hold for 20 minutes....

Probably some ******* manager at Sprint is sending out broken stuff to people like you , hoping you wil keep their **** and then they can bill you for it...

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