Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help



Go Back   PeachParts Mercedes-Benz Forum > General Discussions > Off-Topic Discussion

Reply
 
LinkBack Thread Tools Display Modes
  #16  
Old 06-30-2011, 02:34 PM
Registered User
 
Join Date: Feb 2002
Posts: 2,292
Quote:
Originally Posted by leathermang View Post
If they were smart they would have replaced the lure....
x2

Reply With Quote
  #17  
Old 06-30-2011, 02:54 PM
aklim's Avatar
Registered User
 
Join Date: Apr 2000
Location: Location: Greenfield WI, USA
Posts: 8,514
Quote:
Originally Posted by leathermang View Post
If they were smart they would have replaced the lure....
Well, what happens tomorrow when someone loses expensive lures and blames the rods after nicking the ceramic guides? New rod and replace all the lures? What happens when I bring my downrigger to you and say the cannonball came off and I lost some flashers and other equipment?

I had Cabelas sell me a rod where the end broke when casting. If you want to pay for it, I can send you the bill for all kinds of lures, weights and the trophy fish at the end since Cabelas gave me a new rod.
__________________
01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow
Reply With Quote
  #18  
Old 06-30-2011, 03:04 PM
Registered User
 
Join Date: Feb 2002
Posts: 2,292
Quote:
Originally Posted by aklim View Post
Well, what happens tomorrow when someone loses expensive lures and blames the rods after nicking the ceramic guides? New rod and replace all the lures? What happens when I bring my downrigger to you and say the cannonball came off and I lost some flashers and other equipment?
Perhaps apply some common sense. That might be one approach.
Quote:
I had Cabelas sell me a rod where the end broke when casting. If you want to pay for it, I can send you the bill for all kinds of lures, weights and the trophy fish at the end since Cabelas gave me a new rod.
You had "all kinds of lures, weights, and the trophy fish" on the rod when casting? No wonder the rod broke.
Reply With Quote
  #19  
Old 06-30-2011, 03:25 PM
cscmc1's Avatar
Registered User
 
Join Date: Dec 2001
Location: Central IL
Posts: 2,782
Quote:
Originally Posted by Honus View Post
I didn't get the impression that he is all that troubled by it. Just asking a question about good faith, I think.
Agreed. If it were my store, and Kuan's attitude when he came is were as jovial ad it generally is here on the forums, I'd have exchanged him a new rod, given him the lure, and apologized for the inconvenience. Smart business, I say. He'll leave happy and tell others about his GOOD experience in my store, and my karma's still all glow-y.
__________________
1992 300D 2.5T
1980 Euro 300D (sadly, sold)
1998 Jetta TDI, 132K "Rudy"
1974 Triumph TR6
1999 Saab 9-5 wagon (wife's)
Reply With Quote
  #20  
Old 06-30-2011, 03:31 PM
aklim's Avatar
Registered User
 
Join Date: Apr 2000
Location: Location: Greenfield WI, USA
Posts: 8,514
Quote:
Originally Posted by Honus View Post
Perhaps apply some common sense. That might be one approach.

You had "all kinds of lures, weights, and the trophy fish" on the rod when casting? No wonder the rod broke.
Easy to say, hard to do. It is very difficult to draw the line which becomes very arbitrary looking. As I said, how would you verify what was lost and when? Out of fairness, if I refunded you, I should refund EVERYBODY with a sob story when it comes to this sort of loss. Much harder when you come in and my common sense says "Go pound sand" and you tell me that your buddy had a similar issue and I paid out. If you ever worked in retail, you will find no end to that kind of crap. We had a customer claim that he lost a job opportunity because his computer didn't send the email like it should have. A free upgrade would sooth his pain, he said.

Of course I had. It broke during the cast but when the lure hit the water, a trophy fish bit but I couldn't reel it in because the rod was broken. It caught and the line broke when I tried. That is my story and I am sticking to it.
__________________
01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow
Reply With Quote
  #21  
Old 06-30-2011, 04:54 PM
Registered User
 
Join Date: Sep 2001
Location: central Texas
Posts: 17,290
If you look at the rod and the complaint is legit in terms of cutting the line.... then I say again... it would have been smart to replace the lure also... and apologize like cscmc1 said....
Future business and word of mouth is way more important than that $5 lure.. which would not have cost them $5 to replace...
Reply With Quote
  #22  
Old 06-30-2011, 05:03 PM
aklim's Avatar
Registered User
 
Join Date: Apr 2000
Location: Location: Greenfield WI, USA
Posts: 8,514
Quote:
Originally Posted by leathermang View Post
If you look at the rod and the complaint is legit in terms of cutting the line.... then I say again... it would have been smart to replace the lure also... and apologize like cscmc1 said....
Future business and word of mouth is way more important than that $5 lure.. which would not have cost them $5 to replace...
Till the next guy comes along with another $5 story and the next and the next and so on. Soon as you get tired of it and cut that off, well, you are now an unreasonable SOB. Best Buy used to let you return a computer and get a full refund. So, when going to a convention, you just "buy" a machine, use it and return. Now there is a 10% restocking fee since they have to sell it at a loss. I used to know a girl who would buy Craftsman tools on a credit card, get cash when she returned it and effectively, got a "loan". Perhaps I am just a little too jaded when it comes to people.
__________________
01 Ford Excursion Powerstroke
99 E300 Turbodiesel
91 Vette with 383 motor
05 Polaris Sportsman 800 EFI
06 Polaris Sportsman 500 EFI
03 SeaDoo GTX SC Red
03 SeaDoo GTX SC Yellow
04 Tailgator 21 ft Toy Hauler
11 Harley Davidson 883 SuperLow
Reply With Quote
Reply

Bookmarks


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On




All times are GMT -4. The time now is 03:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2025, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2024 Pelican Parts, LLC - Posts may be archived for display on the Peach Parts or Pelican Parts Website -    DMCA Registered Agent Contact Page