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Old 09-26-2006, 12:20 PM
Registered User
Join Date: Sep 2006
Posts: 8
Enging Wiring Harness response from MB

I just thought I'd share my experience from MB on my 1995 E320 with crappy wiring harness. This is what they sent me. She said if enough people would respond then they woud look into a recall. Pass it along to other boards and flood her office with calls.

Dear Mr. Justice,

Thank you for your recent e-mail to our former President and CEO, Paul
Halata and the Chairman of the Board, Dr. Dieter Zeitsche. We have been
asked to respond on their behalf.

In order to address your inquiry we require additional information.
Therefore kindly contact us at your earliest convenience to provide us with
your Vehicle Identification Number (VIN) and the local dealer that you have
been working with, so we may research your concerns. We can be reached at
1-800-FOR-MERCedes (367-6372). My direct extension is 4619.

We appreciate the opportunity to review your concerns and look forward to
hearing from you.

Nicole S.
Customer Relations Liaison
Customer Assistance Center
Mercedes-Benz USA, LLC

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Old 09-26-2006, 09:03 PM
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Join Date: Aug 2003
Location: Phoenix
Posts: 3,726
Sounds like Nicole is new and you're just going to get her fired.
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Old 09-26-2006, 10:28 PM
fpharryc's Avatar
Registered User
Join Date: Sep 2003
Posts: 105
I don't see she is promising you anything. Judging by what she wrote, it's just another way to say "go away".
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Old 09-26-2006, 10:57 PM
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Join Date: Feb 2004
Location: Walnut Creek, CA & 1,150 miles S of Key West
Posts: 4,874
She did promise to review the certain she will, and that she will still be doing so when she retires.
Terry Allison
N. Calif. & Boca Chica, Panama

09' E320 Bluetec 77k (USA)
09' Hyundai Santa Fe Diesel 48k (S.A.)
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Old 09-27-2006, 12:50 AM
wbain5280's Avatar
Registered User
Join Date: May 2001
Location: Northern Va.
Posts: 3,386
Definitely a brush off letter. I can't imagine Dr. Z caring at all. He has Chryslers, Dodges and Jeeps to sell. Get out the soldering gun and some new wire.


Currently 1965 220Sb, 2002 FORD Crown Vic Police Interceptor

Had 1965 220SEb, 1967 230S, 280SE 4.5, 300SE (W126), 420SEL


Not part of the in-crowd since 1952.
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Old 09-27-2006, 08:33 AM
Jim's500E's Avatar
Large Member
Join Date: Mar 2001
Location: Manchester, Connecticut
Posts: 1,325
Yes, unfortunately, MB didn't stand by their 'harnesses' soon after they popped up as duds, though they admitted not to burst your bubble but do not expect any help nowadays from MB on this well known (old) issue. I agree its disappointing that MB won't help us after the fact.

In the recent past, if your were the original owner of the car; you might have been lucky to have your dealer 'goodwill' you one....and that depended on how good a relationship you had with your dealer.

Supposedly, the new harnesses are better made though...

1992 500E
2007 CLK63
2003 Audi RS6
2001 Audi allroad
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Old 09-27-2006, 09:52 AM
Registered User
Join Date: Sep 2004
Posts: 31
Wiring harness blues

Mine went bad and I sold the car to some one inclinded to fix it. It was to much money and much easier to get another car.

Best of luck.

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