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Old 05-31-2003, 08:27 AM
ksing44's Avatar
1995 E320 SE
Join Date: May 2002
Location: Downingtown, PA
Posts: 658
Angry Donít buy from Mercantile Europarts Inc.

Donít buy from Mercantile Europarts Inc., because it could turn in to a nightmare like it did for me. I purchased an S600 style Avantgarde grille. They sent me a broken grille, they double charged my VISA, and then they refused to fix the double charge without formal paperwork from VISA. I made numerous phone calls to Mercantile Europarts and VISA, I wrote numerous emails to Mercantile Europarts, I have done all the formal paperwork with VISA, and I registered a formal complaint with the Better Business Bureau, but I am still waiting to have the double charge corrected. In addition, they charged me a substantial restocking fee for the returned broken part. DO NOT BUY FROM MERCANTILE EUROPARTS !
I just couldn't give up on my 1995 E320.

I think it might be like always going back to that same bad relationship with an ex girlfriend.
You feel you love them too much, or you are just too stupid to know any better.

Flickr slideshow of my 1995 E320
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Old 05-31-2003, 09:44 PM
MTI's Avatar
MTI MTI is offline
Registered User
Join Date: Nov 2002
Location: Scottsdale, Arizona
Posts: 10,627
Did you buy another grill from them? Or is this just a repost?
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Old 06-01-2003, 12:09 AM
Registered User
Join Date: Jun 2002
Location: Camp Hill, PA
Posts: 112
Re: Donít buy from Mercantile Europarts Inc.

Originally posted by ksing44
Donít buy from Mercantile Europarts Inc., because it could turn in to a nightmare like it did for me.
This is not a fluke! I bought a 4.5 head from them a year or so ago that arrived in horrible waterstained and taped packaging and appeared to be dropped causing major damage to the mating surface. They first claimed that I was a liar, even after I sent them digital photos documenting the damage. Then they told me to file a claim with UPS which I did. Since they were the shipper, they got the insurance check from UPS. They would not send the money to me after repeated emails and phone calls claiming UPS never reimbursed them. I contacted UPS who stated that the claim was paid 7 days after I filed it. It was not until after I contacted the Dade County Sheriff's office to pay them a visit that they finally sent my refund. Look at their Ebay feedback. Any complaint is blamed on the buyer, usually with insults. They take no responsibility for their actions.
2002 500SL(Black/Black)
1992 300SE(Black/Black)
1992 190E 2.3(White/Navy)
1999 VW Jetta TDI(Pearl Green)
1986 SAAB 900 Base 3 door(White)
1983 Porsche 911SC(Chiffon)
1977 VW Scirocco(DiamondSilver)
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