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  #1  
Old 05-24-2000, 10:51 PM
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Join Date: Mar 1999
Location: Suwanee, GA, USA
Posts: 4,712
We are starting a new shop as you are aware of I hope. The page is up and running at http://www.MBAutowerks.com

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Benzmac:
Donnie Drummonds
1992 500E (very soon I hope
1981 280GE SWB
ASE CERTIFIED MASTER AUTO TECHNICIAN
SERVICE MANAGER FOR 14 BAY FACILITY
MERCEDES SPECIALIST 8 YRS
PARTNER IN MERCEDESSHOP.COM
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  #2  
Old 05-25-2000, 06:48 PM
makakio
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Are you kidding? I never take your advice for granted...

Matt
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  #3  
Old 05-26-2000, 12:24 AM
Bill Wood's Avatar
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Join Date: Mar 1999
Location: Johns Creek, GA, USA
Posts: 5,013
Matt-
You've got a good point.
I'm going to change the wording from "now taken for granted" to "now expected".

I do think the MercedesShop members expect prompt and accurate advice from Benzmac and the other Techs but this level of service is really appreciated and certainly not taken for granted.

Thanks for reading the MB Autowerks page and giving us some feedback.

------------------
Bill Wood - Webmaster
MercedesShop.com, LLC
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  #4  
Old 05-26-2000, 01:20 AM
EricH
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Excellent! I've been looking for a place to take my cars for service, where I can trust the mechanics. Now if I can only figure out how to get my cars to you....
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  #5  
Old 05-26-2000, 02:37 AM
MikeTangas's Avatar
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Join Date: Apr 2000
Location: So. Cal
Posts: 4,430
Not just appreciated, but VERY APPRECIATED.

I'm here because Benzmac suggested it on the alt.auto.mercedes newsgroup. I was asking a question, but not getting much in the way of informative responses. Donnie replied with a "come on over" invite, I did and have never looked back. Thank you.



------------------
Mike Tangas
73 280 SEL 4.5
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  #6  
Old 05-26-2000, 03:14 AM
unkl300d's Avatar
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Join Date: Jul 1999
Location: San Francisco, Ca
Posts: 2,267
Benzmac, Nice going ! Seems like you
are attending to the details which
will enhance customer satisfaction
quite smartly.
There is this common shop close to where I live that does bonkers business.
It is nothing too special (i imagine the mechanics do their thing at a reasonable price) but they offer to pick up customer cars to whoever desires. Seniors really go
for this ! Don't forget that part of the
market made up of seniors.
also... how about a pager , message capable, for each customer so that you can efficiently contact them in case you need an o.k. for extra work or just have them come in and pick up the car ? This cuts down phone tag and delays.
good luck.




------------------
1979 300D
133K miles
1989 300SE
1995 C280
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  #7  
Old 05-26-2000, 10:58 AM
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Join Date: Jan 2000
Location: Long Island, NY USA
Posts: 195
Good Luck with your new venture! You guys have made my first MB experience even better. You provide information that we couldn't extract from the factory using Sodium Pentathol administered by the Masad!
I'm hoping that along with your standard service (which many of us would drive quite a few hours to get to) that you eventually develop a "super-tuning" program at a reasonable cost. Maybe a custom chip or ECM programming service. Heck, we've driven from NY to Decatur, Indiana to see John Ligenfelter...Atlanta is just a 14 hour ride...with the ride home being even better.
Maybe later some regional franchises (first one here in the NE PLEASE), Left coast, etc...
Thanks for being here and helping us out!
Your serivices are the BEST and greatly appreciated.
Gary

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http://clubs.snap.com/mercedesbenze55registry/index.lhtml
00 AMG E55
96 DCM Impala SS
94 ZR-1
81 Corvette Cpe

[This message has been edited by zrusny (edited 05-26-2000).]
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  #8  
Old 05-26-2000, 10:19 PM
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Join Date: Mar 1999
Location: Suwanee, GA, USA
Posts: 4,712
Many great ideas here, we are going to set a state of the art network. The pager idea is a cool one. We may look into this.

We are in negotiation on opening more than one, but we are going to FOCUS on this shop first to make it fly.

We are thinking of a dyno and tuning capabilities. Stay tuned.....

------------------
Benzmac:
Donnie Drummonds
1992 500E (very soon I hope
1981 280GE SWB
ASE CERTIFIED MASTER AUTO TECHNICIAN
SERVICE MANAGER FOR 14 BAY FACILITY
MERCEDES SPECIALIST 8 YRS
PARTNER IN MERCEDESSHOP.COM
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  #9  
Old 05-27-2000, 01:56 PM
tracy_leb
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Donnie & Bill

The *best* of luck on your new venture! Given the broad and deep knowledge you have on Mercedes, I'm sure you will continue to have many happy paytrons. I only wish you were closer to Seattle!

Regards

...tracy

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  #10  
Old 05-27-2000, 03:18 PM
LarryBible
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Donnie and Bill,

Congratulations on your upcoming shop. If it's at least 20% as good as the work you both do on this online community, it will be a total smash hit.

Good luck,
Larry Bible
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  #11  
Old 05-27-2000, 11:06 PM
akry's Avatar
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Join Date: May 1999
Location: Burnaby, BC, Canada
Posts: 960
Benzmac,

Too bad I ain't anywhere near your shop, otherwise, I will definitely take my car to you. Best luck with the shop, and keep us informed...

Thnx...

BEST REGARDS,
Andy Kuo

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  • 1992 Mercedes-Benz 400SE
  • Pearl Grey/Black Leather

ICQ#26950002
Mercedes Owners ICQ ActiveList ID#61730549
Mercedes S-Class Page
http://akry.homestead.com
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  #12  
Old 05-28-2000, 02:10 AM
roas
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I'm sure the both of you will have a Life-Long list of dedicated Customers!!

Any chance that your shop could represent Kleemann (compressor's)in Denmark as an Authorized Distributor/Outlet? If you follow the Hotrod Forum, I'm sure you realize the demand in the US for a solid product that doesn't compromize longevity and that does not a require a second morgage on the house! (Not sure what they might cost?)

Just a (wishful) thought, I would wish you both luck, but you don't need it!

------------------
96 C280
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  #13  
Old 05-28-2000, 08:14 PM
Bill Wood's Avatar
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Join Date: Mar 1999
Location: Johns Creek, GA, USA
Posts: 5,013
quote:
Originally posted by roas:
Any chance that your shop could represent Kleemann (compressor's)in Denmark as an Authorized Distributor/Outlet?

Funny you should ask...
We have already made an initial contact with Kleemann. They responded that they are not quite ready to enter the US market but hope to do so very soon.

Thanks to everyone for wishing our success. Too bad all of you don't live near Atlanta! Regardless, Donnie and I would really like to meet you whenever you are in Atlanta. Our house is your house...or maybe it should be our shop is your shop.

------------------
Bill Wood - Webmaster
MercedesShop.com, LLC

[This message has been edited by Webmaster (edited 05-28-2000).]
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  #14  
Old 05-29-2000, 10:55 PM
dean
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Good luck with your new shop! Given your knowlege of Mercedes-Benz and customer service evident in the MercedesShop.com forum, I am sure your new business will do very well.
Please keep California in mind when you open more shops. There are lots of Mercedes on the road here, especially in LA and the San Francisco Bay Area.
Best wishes,

------------------
Dean
Santa Barbara, CA
ICQ #300030
1974 280C
1984 300SD
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