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Old 06-18-2004, 09:10 PM
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Join Date: Aug 2003
Location: MA
Posts: 764
rubber parts: pingpong between glass shop, MB parts, body shop

I wanted to replace rubber for left water deflector, and rubber around upper left part of back glass (MB service CD calles it rubber lip).

The first body shop said that the work should be done by glass shop but they orderd parts, but the parts price was suspicios. I showed my car to the glass shop. The glass shop wanted to make sure the water deflector already has rubber attaced. I called the body shop and also had glass shop technician call the body shop directly. The body shop consistently said "I do not know".

I told the body to cancel the parts order.

I then showed my car to MB parts.

Today morning, I found the water deflector has no rubber though the parts guy said the rubber come with the deflector. And the rubber around back glass did not look the same as the rubber I want to replace.

I went to MB dealer operated body shop. They said the rubber part is incorrect. They said they do not do that job. They said it is glass company's job.

I went back to MB dealer.
They said the part is correct. They had a technician look at my car. He also said the rubber part is correct.
The parts department said the glass shop should know exactly what parts are needed.
The glass shop said the part department sould know exactly what parts are needed.

I showed my car and the rubber part to another glass shop. They said the rubber part is definitely wrong.

I went to a different MB dealer and ordered some parts. The parts person himself is not sure whether the parts are truly correct for my need.

1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.
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Old 06-18-2004, 09:24 PM
dtf dtf is offline
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Join Date: Jul 2003
Location: South East CT
Posts: 873
OUCH! Over what time period did this occur?
1994 E320 Wagon (Died @ 308,669 miles)
1995 E300 Diesel (228,000)
1999 E300 Turbodiesel ( died @ 255,000)
2006 Toyota Tundra SR5 AC 4X4 (115,000 miles) rusted frame - sold to chop shop
2011 Audi A4 Avant (165,000 miles) Seized engine - donated to Salvation Army
BMW 330 xi 6 speed manual (175,034 miles)
2014 E350 4Matic Wagon 128,000 miles
2018 Dodge Ram 21,000 miles
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Old 06-18-2004, 10:06 PM
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Join Date: Aug 2003
Location: MA
Posts: 764
2 weeks before things I mentioned: dealer (different from those two dealers mentined above) service advisor. He was supposed to show my car to parts speciallist or the body shop operated by that MB dealer. But he ordered roof rail which is for wagon though my car is sedan. After several call with him, I decided not to deal with him anymore. His manager agreed to remove all parts oder from my invoice, but the charge amont indicates that the roof rail was included. He said he would fax an updated invoice, but he did not. I called the dealer a couple of times, but they consistently connected me to voicemail. I did not get any reply from them. I sent a mail to my credit card company.

First body shop -> first body shop cancellation: 3 days

dealer parts order -> dealer parts pickup: 1 week

dealer parts pick up, dealer operated body shop, back to dealer, other glass shop, other dealer: in one day.

Strangely, the last dealer told me to pay at the time of order, while the previous dealer told me to pay when I pick up the parts.

By the way, shall I let the glass shop work on my car, or should I find a different indi body shop or other glass shop? The glass shop told me to get parts myself, and that dealer's parts department knows what is needed.
Dealer said that those who do the job should know the exact parts.
Dealers and body shops say "Go to glass shop for those jobs".
1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.

Last edited by ktlimq; 06-18-2004 at 10:12 PM.
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Old 06-19-2004, 06:21 AM
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Join Date: Aug 2002
Location: Southeastern PA
Posts: 3,072
ktlmiq, I can understand that the local glass shop prefers that you obtain the new rubber seal. It's easier for them ... no wasted time like you're having trying to track down the correct part. A knowledgeable MB Parts tech should be able to navigate the computer system and identify the exact parts you need. Ask to see the part illustration before the MB dealer orders anything ... if for some reason it's the wrong part my local dealer will apologize, take the part back, refund your money, and make another attempt to acquire the correct part. If you're getting the runaround from one particular Parts tech get the Parts Mgr. involved. Most dealers aim to please their customers.
Fred Hoelzle
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Old 06-19-2004, 04:56 PM
Super Moderator
Join Date: Apr 2000
Location: Falls Church, VA
Posts: 5,316
I would tell the glass shop that they are the experts and responsible for the quality of the job and that includes getting the right parts. All the glass places I have dealt with have operated this way.

It's ridiculous for you to have to run around chasing parts. Dealers work with glass shops all the time.
Chuck Taylor
Falls Church VA
'66 200, '66 230SL, '96 SL500. Sold: '81 380SL, '86 300E, '72 250C, '95 C220, 3 '84 280SL's '90 420SEL, '72 280SE, '73 280C, '78 280SE, '70 280SL, '77 450SL, '85 380SL, '87 560SL, '85 380SL, '72 350SL, '96 S500 Coupe
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Old 06-20-2004, 07:45 AM
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Join Date: Aug 2003
Location: MA
Posts: 764
The rubber on the right side water deflector looked perfect before windshield replacement, but after they replaced windshield, the rubber is out of position at the rear end.
Is this usual, when the windshield is replace and old water deflector is re-used on W124?

One of the MB dealer I mentioned is dealing with this glass shop, but this glass shop did such a poor job on MB, and asked me to get parts myself.

That MB dealer has body shop a few miles away. That body shop deals with a different glass shop. This glass shop also asks me to get parts myself.

Will glass shop remove old clips and put new clip for water deflector without making scratch on paint? If they make deep scratch, rust will grow. (Indeed I found scratch on the edge of hood. I touched it up with MB touch up paint.)

Could you recommend a good body shop or glass shop that does the trim work on W124 well?

Dealer says they can do the water deflector work, but they say they send my car to glass shop for the rubber around back glass. Shall I have dealer do the water deflector job, though it is more expensive?

Is this DIY for novice?
I think 88-855 and 67-220 (in service CD) are the jobs I need.
Do I need to remove the glass to replace what they call rubber lip in 67-220?

1992 300D 2.5 turbo diesel. 319 k miles.
124.128 chassis, 602.962 engine, 722.418 tranny.

Last edited by ktlimq; 06-20-2004 at 09:32 AM.
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