That would not help. The moron that screwed up is the same person that will possibly be making the repair. It was closing time. The repair has become more complicated. They didn't have parts.

I would have taken the car and owed them the cash until repair was correct. If that wasn't acceptable, they could have made the owner available so we could come to agreement.

You say the shop has a good reputation. **** happens. At least give the owner a chance to make it right.

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85SD 240K & stopped counting painted, putting bac together. 84SD 180,000. sold to a neighbor and member here but I forget his handle. The 84 is much improved from when I had it. 85TD beginning to repair to DD status. Lots of stuff to do.

Tell us where this is so others don't make the same mistake.

__________________
Len
'59 220S Cabriolet-SOLD and living happily in Malta
'83 240D 351,500 miles original owner-SOLD
'88 560SL 41,000 miles - totaled and parted out
https://sites.google.com/site/mercedesstuff/home
'99 E300 turbo 227,500 miles
'03 SLK320 40,000 miles - gave to my daughter
'14 Smart electric coupe 28,500 miles
'14 Smart electric cabriolet 28,500 miles
'15 Smart electric coupe 28,000 miles

x10! Then I probably start to pass out. That is crazy, who would do that?!?

I think it's about time you changed their Yelp rating.

That will get their attention! Younger people use Yelp, but I know how it can be faked, so I don't

BTW, why not start a sticky of places where we have had unsatisfactory repairs done? As long as the facts are given, it's not libel.

__________________
Strelnik
Invest in America: Buy a Congressman!

1950 170SD
1951 Citroen 11BN
1953 Citroen 11BNF limo
1953 220a project
1959 180D
1960 190D
1960 Borgward Isabella TS 2dr
1983 240D daily driver
1983 380SL
1990 350SDL daily driver alt
3 x Citroen DS21M, down from 5
3 x Citroen 2CV, down from 6

Yeah, I'd be pretty pissed off, too. If YOU decided to do that to YOUR car, that's one thing, but if an employee of the glass shop makes that decision and does it to YOUR car, that's a whole different matter.

__________________
" We have nothing to fear but the main stream media itself . . . ."- Adapted from Franklin D Roosevelt for the 21st century

OBK #55

1998 Lincoln Continental - Sold
Max 1984 300TD 285,000 miles - Sold
The Dee8gonator 1987 560SEC 196,000 miles - Sold
Orgasmatron - 2006 CLS500 90,000 miles
2002 C320 Wagon 122,000 miles
2016 AMG GTS 12,000 miles

Can I have your camera?

__________________

1981 300TD "The Green Lantern"
1980 300TD
1983 300D Euro "China Cat"

My question would be, what is the overall condition of the car?

If the car is riddled with dents , jagged rust showing and multi color primer, installing a screw would hardly be damaging to the car. However, if the car looks like it is 5 years old, this kind of repair is never acceptable.

The moral of this story is that if you have a extra nice car / show car, negotiate the level of repair before hand. There is a difference between a production line repair ( properly installed parts but no additional attention to detailing the affected area ) Vs a show car where the time to detail can be 2X.

Also, some cars need to have parts cut open to replace. A example of this is the heater fan on some older GM cars ( gen 2 Camaro / Firebird if I remember correctly ) , either you cut the inner fender open to gain access or remove the inner fender. Would a fussy car owner complain that the inner fender was cut? ( Before anyone gets in a big fuss about how cutting isn't acceptable, this is a factory repair. )

Sent a detailed email to the owner of the shop last night, received this terse reply this morning:

"I went home sick Tuesday, I plan on trying to make it into work today some time. I will look into it and get back to you."

Not looking like this guy is very customer servicy. Called the shop today and was asked by the receptionist if the owner could text message me. I said if he wanted to tell me by text that he would restore my car to the condition it was when I brought it in 100%, then yes. Otherwise, he needs to call me. Have yet to hear from him. The receptionist did say that the owner came in and talked to the tech that did the repair, and didn't look happy. Apparently not unhappy enough to apologize, offer to fix the car correctly, or get back to me. Starting to wonder what kind of slapstick circus I just got myself involved in...

@ 97 SL320

I understand where you are coming from, but politely disagree. The car is a creampuff that needs new paint. I can't think of anything that justifies fixing something in a half-ass manner, without explicit consent from the owner of the vehicle. If you take something apart, and can't put it back together, you call the owner of the vehicle and discuss options. These guys knew that I was having the seals replaced to prevent rust, not to have a new hole randomly inserted in the body for water to run into and collect. Even on my 73", which is a rusted-out deathtrap, whenever I do a repair I take the time to get the right seals/parts/fluids, use the right tools, clean everything up. And if some numnuts that I'm paying a lot of money to do something can't even be bothered to make an attempt at doing something the proper way, well, I would rather take my business elsewhere. I would be just as pissed if this guy sunk a screw into my deathtrap.

@ sokoloff

I want to give the shop an opportunity to rectify the situation before I say anything.

@ StaggerLee

I thought about it, because your name is a Clash song. But it's not one of my favorites so no. If your name was Gates of the West I would probably have given it to you.

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1969 220D - 4spd std
1973 220D - 4spd std

I totally disagree with that. As far as I'm concerned a professional tradesman should do his job correctly. It is not up to the tradesman to decide whether a half arsed gash fix is appropriate or not - he should ask the owner for permission to see if that kind of repair would be acceptable or not.

__________________
1992 W201 190E 1.8 171,000 km - Daily driver
1981 W123 300D ~ 100,000 miles / 160,000 km - project car stripped to the bone
1965 Land Rover Series 2a Station Wagon CIS recovery therapy!
1961 Volvo PV544 Bare metal rat rod-ish thing

I'm here to chat about cars and to help others - I'm not here "to always be right" like an internet warrior



Don't leave that there - I'll take it to bits!

It's not sounding like they are going to work with you at all. How did you pay for the repair? If it was a credit card I might look into filing a dispute.

I agree, especially since it was the technician who lost the clip.

__________________
1977 300d 70k--sold 08
1985 300TD 185k+
1984 307d 126k--sold 8/03
1985 409d 65k--sold 06
1984 300SD 315k--daughter's car
1979 300SD 122k--sold 2/11
1999 Fuso FG Expedition Camper
1993 GMC Sierra 6.5 TD 4x4
1982 Bluebird Wanderlodge CAT 3208--Sold 2/13

Help isle at most auto parts store will carry a clip or two ,they probably do this in practice with the sheetrock screw ,it just slipped out with a tech telling a customer their techniic of quickey fixes .The guy is sick ,that funny ,he needs a little nap and a pillow to rest his idiot head on.Youll need to give him a time line on response or youll seek other remedies.

If you paid with a check I would stop payment on it and see how fast they contacted you.

__________________
1983 M-B 240D-Gone too.
1976 M-B 300D-Departed.

"Good" is the worst enemy of "Great".

In a good mood.
I would scream and get management involved.

In a bad mood.
The temptation of making him a living Darwin award winner would be difficult to resist.

.

Given your 69 is in good condition, putting a screw through isn't a acceptable reapair. ( I mentioned this in my other post )