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  #16  
Old 03-08-2012, 11:00 AM
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Originally Posted by Zacharias View Post
I would have gone ballistic on the spot
That would not help. The moron that screwed up is the same person that will possibly be making the repair. It was closing time. The repair has become more complicated. They didn't have parts.

I would have taken the car and owed them the cash until repair was correct. If that wasn't acceptable, they could have made the owner available so we could come to agreement.

You say the shop has a good reputation. **** happens. At least give the owner a chance to make it right.
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  #17  
Old 03-08-2012, 11:34 AM
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Tell us where this is so others don't make the same mistake.
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  #18  
Old 03-08-2012, 01:00 PM
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Originally Posted by pgringo View Post
i don't think i'd be mad. i'd probably start to feel nauseous, drop to my knees, & maybe start crying...softly...into my hands.

x10! Then I probably start to pass out. That is crazy, who would do that?!?
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  #19  
Old 03-08-2012, 01:10 PM
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Originally Posted by donnierhodes View Post
Yeah, I feel a little embarrassed that I didn't go ballistic on the spot. I think I was in shock a little, I screwed up major by not confronting them on the spot. I'm still new to actually caring about stuff like that. Every other car I've had was a complete beater. Called the shop 5 mins after I left, manager had already left (I picked the car up at closing time...) Just sent an email to the owner, and I am going to call tomorrow.

@ Desert Panther

I actually chose these guys based off of their Yelp rating, nearly 5 stars. And I spoke extensively with the guy that gave me a quote during which he said they have worked on several vintage MB's.

I really really really hope they don't try to say some BS like "You took the car home, so we can't do anything now..."

If they try that, I might have some Judge Judy in my near future. It baffles the mind that someone would think that was acceptable.

I think it's about time you changed their Yelp rating.


That will get their attention! Younger people use Yelp, but I know how it can be faked, so I don't

BTW, why not start a sticky of places where we have had unsatisfactory repairs done? As long as the facts are given, it's not libel.
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Last edited by strelnik; 03-08-2012 at 04:00 PM.
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  #20  
Old 03-08-2012, 01:45 PM
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Yeah, I'd be pretty pissed off, too. If YOU decided to do that to YOUR car, that's one thing, but if an employee of the glass shop makes that decision and does it to YOUR car, that's a whole different matter.
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  #21  
Old 03-08-2012, 02:59 PM
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  #22  
Old 03-08-2012, 06:05 PM
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My question would be, what is the overall condition of the car?

If the car is riddled with dents , jagged rust showing and multi color primer, installing a screw would hardly be damaging to the car. However, if the car looks like it is 5 years old, this kind of repair is never acceptable.

The moral of this story is that if you have a extra nice car / show car, negotiate the level of repair before hand. There is a difference between a production line repair ( properly installed parts but no additional attention to detailing the affected area ) Vs a show car where the time to detail can be 2X.

Also, some cars need to have parts cut open to replace. A example of this is the heater fan on some older GM cars ( gen 2 Camaro / Firebird if I remember correctly ) , either you cut the inner fender open to gain access or remove the inner fender. Would a fussy car owner complain that the inner fender was cut? ( Before anyone gets in a big fuss about how cutting isn't acceptable, this is a factory repair. )
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  #23  
Old 03-08-2012, 11:03 PM
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Sent a detailed email to the owner of the shop last night, received this terse reply this morning:

"I went home sick Tuesday, I plan on trying to make it into work today some time. I will look into it and get back to you."

Not looking like this guy is very customer servicy. Called the shop today and was asked by the receptionist if the owner could text message me. I said if he wanted to tell me by text that he would restore my car to the condition it was when I brought it in 100%, then yes. Otherwise, he needs to call me. Have yet to hear from him. The receptionist did say that the owner came in and talked to the tech that did the repair, and didn't look happy. Apparently not unhappy enough to apologize, offer to fix the car correctly, or get back to me. Starting to wonder what kind of slapstick circus I just got myself involved in...

@ 97 SL320

I understand where you are coming from, but politely disagree. The car is a creampuff that needs new paint. I can't think of anything that justifies fixing something in a half-ass manner, without explicit consent from the owner of the vehicle. If you take something apart, and can't put it back together, you call the owner of the vehicle and discuss options. These guys knew that I was having the seals replaced to prevent rust, not to have a new hole randomly inserted in the body for water to run into and collect. Even on my 73", which is a rusted-out deathtrap, whenever I do a repair I take the time to get the right seals/parts/fluids, use the right tools, clean everything up. And if some numnuts that I'm paying a lot of money to do something can't even be bothered to make an attempt at doing something the proper way, well, I would rather take my business elsewhere. I would be just as pissed if this guy sunk a screw into my deathtrap.

@ sokoloff

I want to give the shop an opportunity to rectify the situation before I say anything.

@ StaggerLee

I thought about it, because your name is a Clash song. But it's not one of my favorites so no. If your name was Gates of the West I would probably have given it to you.
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  #24  
Old 03-09-2012, 07:29 AM
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Quote:
Originally Posted by 97 SL320 View Post
My question would be, what is the overall condition of the car?

If the car is riddled with dents , jagged rust showing and multi color primer, installing a screw would hardly be damaging to the car. However, if the car looks like it is 5 years old, this kind of repair is never acceptable.

...
I totally disagree with that. As far as I'm concerned a professional tradesman should do his job correctly. It is not up to the tradesman to decide whether a half arsed gash fix is appropriate or not - he should ask the owner for permission to see if that kind of repair would be acceptable or not.
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Don't leave that there - I'll take it to bits!
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  #25  
Old 03-09-2012, 09:15 AM
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It's not sounding like they are going to work with you at all. How did you pay for the repair? If it was a credit card I might look into filing a dispute.
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  #26  
Old 03-09-2012, 09:42 AM
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Quote:
Originally Posted by Army View Post
I totally disagree with that. As far as I'm concerned a professional tradesman should do his job correctly. It is not up to the tradesman to decide whether a half arsed gash fix is appropriate or not - he should ask the owner for permission to see if that kind of repair would be acceptable or not.
I agree, especially since it was the technician who lost the clip.
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  #27  
Old 03-09-2012, 11:49 AM
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Help isle at most auto parts store will carry a clip or two ,they probably do this in practice with the sheetrock screw ,it just slipped out with a tech telling a customer their techniic of quickey fixes .The guy is sick ,that funny ,he needs a little nap and a pillow to rest his idiot head on.Youll need to give him a time line on response or youll seek other remedies.
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  #28  
Old 03-09-2012, 01:58 PM
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Quote:
Originally Posted by gatorblue92 View Post
It's not sounding like they are going to work with you at all. How did you pay for the repair? If it was a credit card I might look into filing a dispute.
If you paid with a check I would stop payment on it and see how fast they contacted you.
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  #29  
Old 03-09-2012, 02:07 PM
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Roar

Quote:
Originally Posted by donnierhodes View Post
...if upon picking up your 1969 vehicle from the most reputable auto glass place in town, the technician says, "I lost a moulding clip, so I just reattached your chrome windshield moulding with a 1" sheet metal screw into the body..."?

Was unable to talk to the shop manager today, but tomorrow morning....

The thing that pisses me off the most is that they would never do this to a 57' Chevy or a 2000 Toyota. They were just like, "oh, it's a diesel who cares der dee der der..."

$370 for seals from MB dealership
$350 labor at pro auto-glass shop
And a 1" sheet metal screw drilled through a chrome trim piece into my car to replace a 38 cent moulding clip.
In a good mood.
I would scream and get management involved.

In a bad mood.
The temptation of making him a living Darwin award winner would be difficult to resist.

.
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  #30  
Old 03-09-2012, 05:42 PM
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Originally Posted by donnierhodes View Post
@ 97 SL320

I understand where you are coming from, but politely disagree. The car is a creampuff that needs new paint. I can't think of anything that justifies fixing something in a half-ass manner, without explicit consent from the owner of the vehicle. If you take something apart, and can't put it back together, you call the owner of the vehicle and discuss options. These guys knew that I was having the seals replaced to prevent rust, not to have a new hole randomly inserted in the body for water to run into and collect.


Given your 69 is in good condition, putting a screw through isn't a acceptable reapair. ( I mentioned this in my other post )
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