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  #61  
Old 12-01-2011, 11:47 PM
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Quote:
Originally Posted by davidmash View Post
I realize this is a old post but damn the OP's post is the most asinine thing I have heard in a while. The responses by some are nearly in the same category.

First off, were I a manager of that store and he spoke to one of my employees in that manner, I would promptly refund his membership, tear it up and tell him he is no longer welcome in my store. Such behavior is truly juvenile and as far as I am concerned completely uncalled for.

I have shopped at Costco for over 11 years. It's pretty much the only place I shop because it is convenient, the customer service is the best that I have experienced and the prices over all are the best I can find.

I have a friend who works there and I asked her about the door checking.

Shrinkage is an issue and sometimes they do find items that were not scanned or items that were scanned more than once. I have had both happen to be on various occasions.

Costco does not know you. They do not know if you are trying to sneak something out. Why people think that because you say you have never and would never steal that the company is supposed to know that is beyond me.

Another reason they ask for the receipt is to prevent double dipping. At the cost co I shop at they put a hash mark on the receipt so that you cannot go back in the store get the same stuff and walk out the door with the same stuff two or three times.

As others have said, if you don't like it go somewhere else. Having to wait a minute or two longer to leave the building is not a big deal. If it is, you have other issues you need to deal with as far as I am concerned.

With Costco, there really isn't any discussion. Either you abide by their rules, or they kick you out of the club.

Personally, I had an issue with Costco when they would staff this location with one person. One person has no way in hell of actually checking the receipt carefully and matching it with the items purchased. So, after waiting in line for 15 minutes to check out, you get the additional privilege of waiting in line for another 5 minutes to leave the store.

This is ridiculous as far as I'm concerned. The don't have sufficient staff to man the checkout registers and they compound the problem by having additional issues with staff at the departure from the store.

I will say that they have corrected their departure issue by utilizing two people who do a half-assed job. NFW they could possibly verify accurately in the 10 seconds that they are given.

But, the point with Costco is moot anyway, as mentioned above.

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  #62  
Old 12-01-2011, 11:52 PM
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Originally Posted by davidmash View Post
How this policy is interpreted as a personal attack on ones honor or honesty is completely beyond my understanding. I do not know if it is paranoia or arrogance or what but I just don't get it. I am glad I don't go through life with that mentality.
I fail to see the difficulty.

The store is making the assumption that you are stealing merchandise and wants to see your receipt to prove to them that you are not.

There is just no other way to reconcile their need to look at every single receipt for every shopper who leaves the store.

If they had a reasonable suspicion that you failed to pay and requested to see a receipt for a specific case, this is a completely different situation. The generic assumption of guilty until proven innocent is not present.

I'm glad I don't go through life bending over and taking it every time a business or organization decides to be a prick toward their customers.
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  #63  
Old 12-02-2011, 12:53 AM
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Quote:
Originally Posted by Brian Carlton View Post
...I find it disturbing that folks like you will simply take their position, one assuming dishonesty on your part, and accept it as the norm....
They are not assuming dishonesty on my part. They don't know me. They are assuming, correctly, that some customers are dishonest. Is there something about the way you carry yourself that you believe conveys your integrity to the stranger checking receipts?

At any rate, what you said there contradicts this:
Quote:
... They wish to be sure that the bearer of the card or the check is the actual individual who signs the check. This is simply good business practice and I have no issue with it. Anybody could possess another person's card or checkbook with relative ease....
Why are not offended that they assume that you have someone else's checkbook?
Quote:
Let's look at "embarrassment", shall we?

How would the people who check receipts be "embarrassed" if I decline to show them the receipt? They might be angered, but they certainly cannot be embarrassed...
That would embarrass the heck out of me if I was the one responsible for checking receipts and someone did that to me.
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  #64  
Old 12-02-2011, 12:55 AM
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Originally Posted by Brian Carlton View Post
...This is ridiculous as far as I'm concerned....
Do you believe that you know more about running that type of store than Costco does?
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  #65  
Old 12-02-2011, 12:57 AM
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Originally Posted by Honus View Post
That would embarrass the heck out of me if I was the one responsible for checking receipts and someone did that to me.
Why? You're not responsible for others' actions, only for your own.
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  #66  
Old 12-02-2011, 01:16 AM
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Originally Posted by Honus View Post
They are not assuming dishonesty on my part. They don't know me. They are assuming, correctly, that some customers are dishonest. Is there something about the way you carry yourself that you believe conveys your integrity to the stranger checking receipts?
By checking every single receipt, they absolutely assume dishonesty until proven otherwise. Giving them the benefit of the doubt and allowing them off the hook is your prerogative.

Quote:
Originally Posted by Honus View Post

At any rate, what you said there contradicts this:Why are not offended that they assume that you have someone else's checkbook?
After some thought, you're right about that. They make the assumption that I'm dishonest and have a checkbook that is not my own. Therefore, I will never use a check again in such an establishment.


Quote:
Originally Posted by Honus View Post
That would embarrass the heck out of me if I was the one responsible for checking receipts and someone did that to me.
I really cannot see why you would be embarrassed. It's not like I went and stripped you naked in front of all the customers. I simply declined to show my receipt. Is the employee embarrassed because he is deemed insignificant?
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  #67  
Old 12-02-2011, 01:18 AM
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Quote:
Originally Posted by Brian Carlton View Post
By checking every single receipt, they absolutely assume dishonesty until proven otherwise. Giving them the benefit of the doubt and allowing them off the hook is your prerogative.



After some thought, you're right about that. They make the assumption that I'm dishonest and have a checkbook that is not my own. Therefore, I will never use a check again in such an establishment.




I really cannot see why you would be embarrassed. It's not like I went and stripped you naked in front of all the customers. I simply declined to show my receipt. Is the employee embarrassed because he is deemed insignificant?
Bizarre
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  #68  
Old 12-02-2011, 01:19 AM
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Originally Posted by Honus View Post
Do you believe that you know more about running that type of store than Costco does?
It is ridiculous from a customer perspective. The management fails to provide sufficient staff at two discrete locations, in series, delaying their own customers for their own profit.

In answer to your question, I'm quite sure I could find a better way to prevent theft than to rely on a single (or possibly two) individuals who cannot possibly do the job that Costco wants them to do in the time allotted.
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  #69  
Old 12-02-2011, 01:21 AM
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Quote:
Originally Posted by Brian Carlton View Post
That's just juvenile.

The employees of the TSA are just servants who do as they are told. They're trying to earn a living just like we are.

You've got a problem with the TSA system, and I agree with you. Unfortunately, since its the Feds, we're not going to ever get it changed. Once a system is in place, it will never be rescinded.

But, lashing out against the employees is just plain stupid.
That sound a LOT like the "Good Germans" talking about Hitler's SD and SS "employees", at least to me it does...
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  #70  
Old 12-02-2011, 01:25 AM
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Originally Posted by Jim B. View Post
That sound a LOT like the "Good Germans" talking about Hitler's SD and SS "employees", at least to me it does...
That's a poor comparison. The perform a task..........they don't kill people.
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  #71  
Old 12-02-2011, 01:40 AM
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Originally Posted by MTI View Post
Wow, 2003 thread, over seven years since it went cold . . . it's like thread necrophillia!
I'm not sure you are correct. Isn't necrophilia about sexual attraction to corpses? Perhaps you meant necromancy, part of which is raising the dead?
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  #72  
Old 12-02-2011, 01:41 AM
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Quote:
Originally Posted by Brian Carlton View Post
That's just juvenile.

The employees of the TSA are just servants who do as they are told. They're trying to earn a living just like we are.

You've got a problem with the TSA system, and I agree with you. Unfortunately, since its the Feds, we're not going to ever get it changed. Once a system is in place, it will never be rescinded.

But, lashing out against the employees is just plain stupid.

That sound a LOT like the "Good Germans" talking about Hitler's SD and SS "employees", at least to me it does...

'
Quote:
Originally Posted by Brian Carlton View Post
That's a poor comparison. The perform a task..........they don't kill people.

You missed the point.

Which is about blind obedience to ANY rules or dicta, so as to NOT make waves or question authority.
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  #73  
Old 12-02-2011, 01:43 AM
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Originally Posted by PaulC View Post
Sultry security guards? Makes me wonder if people go there just to get a good frisking.
I would
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  #74  
Old 12-02-2011, 05:07 AM
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Reading this is sorta' funny in a sad way...here's why...

I get "slipped" when I'm leaving the SAM'S CLUB in La Crosse and the one in Eau Claire.

I looked at the "out" doors and I understood why.

There are sooooo manyyyyyy areas where someone could walk around the checkout counters without raising the suspicions of others...

In La Crosse, they have the "food area" just south of the exit doors...while you're shopping, you can bring your cart with your goodies, checked out or not, right up to that area, buy your pie-hole fillers, scarf 'em down and head for the door right along with the folks leaving the checkout isles.

No "slip checkers" - no problem leaving with ill-gotten gains.

Then there are the folks that come in the 'out' door and those that leave via the 'in' doors.

Convenience and confusion...in two places at once.

Unless everyone hired in the place has their head on a swivel, the place is just screaming for a raping.

So, unless you are just jumping at the slightest chance to perform your best Peter Finch version of Howard Beale, take a "chill pill" and THEN go up to the store's version of management and let them know that MAYBE two or more folks, that are capable of performing rudimentary mathematical functions and are also capable of visual associative comparisons between written quantities and actual cartage quantities, should be assigned to help move the folks along their merry way.

Either that, or blow up and be the center of unintended and unwanted attention.

At the least, you'll have a reason, fresh in your mind, why the kids point at you and say "There goes that store nutcase that the cops had to taser and mace the other day!"

Me?

I'm carrying a Pez-dispenser's worth of "chill pills" for just that kind of moment...I KNOW when and where I'm going to blow.
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  #75  
Old 12-02-2011, 05:35 AM
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My wife recently retired after 25 years with Costco...she started off with PriceClub, then Costco bought them out. She's held every position short of warehouse manager during her tenure there.

Anyway, the people that check the receipts are well trained to check in a timely manner with 98% accuracy. Her last 4 years with the company was that as a greeter/checker...it's part of the loss prevention department.

Cashiers aren't paid to be accurate 100% of the time, due to the sheer volume of business they do, that is where the checkers come in to play. They are the store's last defense against losing profits. All too often, items are on the bottom of the cart where the cashier can't see it. People have taken items into the food court and waited for their partners to arrive with a cart full of paid for items. They'll unload the lifted items into the cart, then try to push the whole cart out of the store...it's happened many times, and caught nearly as many.

You'd be surprised at how many times in the past they had to refund money to members who were inadvertently charged for the wrong quantity of an item...it happens.

Costco wants to keep their prices low, and members pay for the discounts by a little bit of a wait.

Costco doesn't refund membership fees when a customer decides to be a prick...the management tears the card/s up in front of the now former member, and puts a block in the computer from allowing them to be a member again for a year or more.

My wife has been verbally assaulted by members like those posting in this thread just because she was doing her job. Management has never batted an eye when she would radio for management to intervene...most of the time they take custody of the member's card and kick them out. I've witnessed it happen on a number of occasions while waiting on my wife to take her lunch break, or at the end of her shift.

Here's the long and short of it...if you don't like the way Costco does business, and aren't a stock holder, then don't pay for the membership and don't go back. It's really that simple.

I've been a member for 9 years and like how they do things...it keeps my prices low. I'll continue to shop there for many years to come.

Oh, and since my lovely wife retired after 25 years, we no longer have to pay for the Executive Membership, we have it for life now at no cost to her.

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