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  #1  
Old 12-26-2002, 10:13 PM
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Join Date: Jun 2001
Location: Omaha, NE
Posts: 962
A positive dealer experience

Happy Holidays!

I dropped by Mercedes-Benz of Omaha today to pick up a part and some new fuses (planning to replace all of 'em since my car is approaching the 10-year-old mark.) Just wanted you all to know that sometimes a dealership can be your best ally. I sheared off the rubber bumper which holds my air cleaner down. I dropped by the dealership to get a new one. The computer didn't give a part # for this. The parts man eventually took a picture of my old bumper and faxed it to MB headquarters, where they researched it and eventually sent me the correct part. I know for a fact the local dealer made at least a half-dozen phone calls to try to track down this $8.00 part. A lot of work for not much profit!

I know many of us complain about service at MB dealerships, so just wanted to pass along a success story.
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'93 400E
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  #2  
Old 12-27-2002, 12:22 AM
Mike Murrell's Avatar
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Join Date: Feb 2000
Posts: 2,351
I've had good and bad experiences with the parts dept. at my local MB dealership.

It's all a matter of who's at the parts counter. Some of their people have great customer service skills and some act like they're doing you a favor by being there.
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1991 300-SEL - Model 126
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  #3  
Old 12-28-2002, 06:30 PM
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Join Date: Oct 2002
Location: Toronto, Canada
Posts: 700
So far I only get parts, and had great experiances with the parts people, they all know me there, I hope the new dealer is going to be like that as well, they just opened it.

XP
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  #4  
Old 12-28-2002, 08:37 PM
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Join Date: Feb 2002
Location: Seattle
Posts: 596
My parts person knows my entire family, gave my 4 year old son an MB bear toy once, and she recieved a nice bottle of champagne for XMas this year. I have found little eletrical connectors for my VW's there -- parts VW could not and would not help me with.
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1986 300E Anthracite + ECodes + MB Mileage Award
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  #5  
Old 12-28-2002, 09:14 PM
Kyle Blackmore's Avatar
Mostly Harmless
 
Join Date: Sep 2001
Location: almost beyond Hope...B.C.
Posts: 897
Happy , Happy

I've had similar excellent customer service from my dealer in Surrey B.C. When I call it's nice to be on a first name basis (this is good , right?)with the parts person . I've also received free stuff on 3 or 4 occasions , that never happened in over 20 years dealing with Ford.
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1988 300CE- Eva,my garage mistress
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1974 25' Trojan Sea Raider- 'Grannyknot'
2002 215 cm Atomic DH skis- Canadian SDH record holder, 175.5km/h- Vars 2010
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  #6  
Old 12-29-2002, 12:10 AM
ThrillBilly
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Thumbs up golden rule goes a long way!

whether it's the parts guy, police, or the guy asking "you want fries with that":

i sincerely believe that our attitude goes a LONG way in determing how we are "serviced" in society.

find someone you can deal with, and build the relationship!
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