Parts Catalog Accessories Catalog How To Articles Tech Forums
Call Pelican Parts at 888-280-7799
Shopping Cart Cart | Project List | Order Status | Help




Go Back   PeachParts Mercedes-Benz Forum > Mercedes-Benz Tech Information and Support > Tech Help

Reply
 
LinkBack Thread Tools Display Modes
  #16  
Old 01-28-2004, 02:12 PM
Registered User
 
Join Date: Dec 2000
Location: AL
Posts: 1,219
Well, I would tend to side with the group that says this charge was unreasonable.

However, it always amazes me that you can get such enthusiastic responses from both sides in a case like this.

I guess that's why there's Republicans and Democrats. :p
__________________
2012 E350
2006 Callaway SC560
Reply With Quote
  #17  
Old 01-28-2004, 02:26 PM
Registered User
 
Join Date: Jul 2003
Location: Montreal, Quebec
Posts: 508
I'm with Steve to the effect that a business remains in business to pay the bills and make money. I fully agree with this principle.
But a business should never forget customers (and their friends) will come back only if they feel they were treated fairly.
In this case, the business probably made a $60. profit on the bill but also probably lost a custumer for life. Who will benefit from this situation?.... A competitor with better understanding of all facets of business practices.
I remember being ripped-off years ago by a Honda dealer where I was charged $15.00 of labor to replace a burned tail light bulb on my car while I was checking for a new car in the showroom. Guess where I bought my new car....from a competitor.
.Jackd
Reply With Quote
  #18  
Old 01-28-2004, 03:09 PM
bjcsc's Avatar
Registered User
 
Join Date: Nov 2002
Location: Charleston, SC
Posts: 672
I don't think $120 is such an unfair amount. What you gained from the relationship was immediate service. The guy solved your problem for you straight away. There are certainly enough LBJ threads here, mine included, that you should have been able to finish by yourself anyway. But on the other hand, the rates charged are why I do most of my own work, including the LBJ's, and the reason sites like this are popular. That being said, if I was a tech and someone brought a vehicle in for a tail light bulb change, you better believe I'd charge them at least $15 (CAN? $10), if not more.
__________________
1982 Mercedes-Benz 300CD
1982 Mercedes-Benz 240D - stick
Reply With Quote
  #19  
Old 01-28-2004, 09:46 PM
Registered User
 
Join Date: Dec 2000
Location: ny
Posts: 119
no you were not robbed
no the shop did not lose a customer
Obviously you got in over ur head.You started a job you had no idea how to do.The guy bailed you out QUICKLY!!!!That alone is well worth the money you were charged.

I donot think the shop in question lost a customer because you were not one to begin with.And probally would not have been any time soon.There is nothing wrong with wanting to fix ur car urself.But you should be aware of what the repair entails befor attempting.There is a lot of money in any mechanics toolbox(I currently have 25g invested in mine)and more in shop equipment and related costs.The guy who owns the shop has many mouths to feed if you were that concerned about the price you should have asked first.b
Reply With Quote
  #20  
Old 01-28-2004, 10:06 PM
Registered User
 
Join Date: Dec 2003
Location: new jersey
Posts: 181
as a DIY'er, i find most every job has some sticking point... some bolt who's head snaps off or some part that i can't break free, etc...
if i've messed it up, surrender and bring the whole job to a mechanic then he has the right to charge me for the whole job. even if i simplified it for him by taking things apart.
but if i bring him some part that just needs a press to break it loose (or some similar example) then i take it as an insult if the shop takes into account every part of their overhead when charging me. in effect the shop is saying that they realize they would not have gotten this business but seeing as how now i need them, they will take full punitive advantage of me and charge me 2 hours labor for 15 minutes of thier work.
so i find that people trying to do their own mechanical work are at a real loss....we know what is practically involved and don't want to pay what we feel is unfair in relation to the work.
being that i am not a shop owner, i look at this problem from its relationship to the work involved. not from a perspective of paying for the mechanic's education, insurance, rent, tools and such. i feel those things are the mechanics' investment giving him the right to charge $60 an hour for his "actual" time.
Reply With Quote
  #21  
Old 01-28-2004, 10:09 PM
gstigler
Guest
 
Posts: n/a
You weren't ripped off. You were charged book value which is standard. You still saved $$ over having them do the job from scratch. Say thanks and move on.
Reply With Quote
  #22  
Old 01-28-2004, 10:45 PM
WANT '71 280SEL's Avatar
I'll Go Upside Your Head!
 
Join Date: Jan 2003
Location: Dallas, TX
Posts: 3,378
I did ask here. From what I understood, I could use the press from Autozone to get the new ones in. I don;t know about others, but the w116 has an indent area that the big press will not fit. I had never heard anyone say that I wouldn't be able to use that press. I dropped the spindles off in the morning and picked them up 6 hours later. We have always been customers, I know, I should have asked. I just figured they charge for the amount of time it takes them? Thus one hour labor=1 hour. Well, I guess that philosophy isn't true. looking back, I should have gone to NAPA, would have been done sooner too. Oh well, lesson learned.
Thanks
David
__________________
_____________________________________________

2000 Honda Accord V6 137k miles

1972 300SEL 4.5 98k miles

_____________________________________________
Reply With Quote
  #23  
Old 01-28-2004, 10:55 PM
bjcsc's Avatar
Registered User
 
Join Date: Nov 2002
Location: Charleston, SC
Posts: 672
David:
Don't beat yourself up over this, just don't feel ripped off. Like gstigler said, even though you paid $120, that's pretty cheap for both ball joints replaced - easily 1/3 what you would have paid if someone else did the entire job for you. You learned a bunch of things that will take you further on your next DIY attempt (so don't give up trying!!) Instead of looking at it like you may have spent an extra $60, (and feeling bad about it) look at it like you saved ~$250 and pat yourself on the back for trying. Hell, if I can buy the tools for what it would cost to do a job, I will and then I'll do it myself!! Granted, I've spent the same amount of money but I feel like I got free tools! It's all in how you look at it.
__________________
1982 Mercedes-Benz 300CD
1982 Mercedes-Benz 240D - stick
Reply With Quote
  #24  
Old 01-28-2004, 11:01 PM
Registered User
 
Join Date: Dec 2000
Location: AL
Posts: 1,219
Quote:
Originally posted by bjcsc
Hell, if I can buy the tools for what it would cost to do a job, I will and then I'll do it myself!! Granted, I've spent the same amount of money but I feel like I got free tools!
Amen! Me too!
__________________
2012 E350
2006 Callaway SC560
Reply With Quote
  #25  
Old 01-29-2004, 08:40 AM
it leaks, its german
 
Join Date: Mar 2002
Location: raleigh nc
Posts: 1,111
http://www.samstagsales.com/sirtools.htm


You sure? the proper press tool is over $300.00.

Man, the types of aditudes I've been reading are exactly what has made a policy here about not taking in new clients with cars over 10 years old.

I also want to meet the guy who can press in and press out a set of ball joints in 10 min. That dude is nothing short of BADASS! Even once the knuckles hit the floor you can figure 15 min each just to run the skrew. Unless your crazy enough to run one of these with a 1/2" impact. These press's also do not remove the old joints, that one is a neanderthal momnt most of the time. As in beat the snot out of it to break loose 10 years of rust and grime and no, applying heat to cast knuckles is not a good idea.

Joe
__________________
Project Smoker, '87 603 powered wagon
Hauler, 96 CTD can you say torque?
Toy 73 Cougar xr7 convertible
Acme Automotive Inc.
Raleigh NC
919-881-0364
Reply With Quote
  #26  
Old 01-29-2004, 07:08 PM
bjcsc's Avatar
Registered User
 
Join Date: Nov 2002
Location: Charleston, SC
Posts: 672
Hey Joe:
It's not rocket science. I can press two ball joints into a 123 spindle in 15 minutes including putting the boots back on with the free tool rented from Pep Boys. It's how I did mine. I used a breaker bar on the screw with the tool mounted in a bench vise. Piece of cake. Applying heat to cast knuckles isn't good, true. Good thing MB's are forged, huh...

PS. You can meet me the next time you're in Charleston!
__________________
1982 Mercedes-Benz 300CD
1982 Mercedes-Benz 240D - stick
Reply With Quote
  #27  
Old 01-30-2004, 10:06 AM
it leaks, its german
 
Join Date: Mar 2002
Location: raleigh nc
Posts: 1,111
And remove the old, rusty, stubborn ones with no damage to the knuckles? Cool, I've been doing them for 20 years + and it takes a average of 30 minites to remove and install on a "southern" car, the couple of "northern" cars I've done took twice that time, keep in mind this is without ~any~ damage to the knuckles, this includes the occassional dent. The knuckles are still iron vs steel and dont take to kindly to excessive heat. (why take unnessasary chanses eh?)


Its a moot point anyway. I just feel 90% of people out there have no idea about the costs of do repair work on a professional level. It kinda chaps my ass to hear people ***** and then follow up with a statement about tools. Trust me, the insurance inventory here has over $80K in hand tools alone, the box is over 10K alone.


Yes, the free rentals from places like autozone are lifesavers for the diy'er and I do wholehearted support the diyer. (why the hell am I here if I didn't? LOL) What I dont like is when a diyer gets resentful about being bailed out by a pro and then *****ing about being charged for the service.

I guess I should shut up now and go drink 'nother cup of coffee. LOL



Joe
__________________
Project Smoker, '87 603 powered wagon
Hauler, 96 CTD can you say torque?
Toy 73 Cougar xr7 convertible
Acme Automotive Inc.
Raleigh NC
919-881-0364
Reply With Quote
  #28  
Old 01-30-2004, 10:30 AM
Moderator
 
Join Date: Mar 2000
Location: Gainesville FL
Posts: 6,844
Have a cup on me, Joe!

Steve
__________________
Steve Brotherton
Continental Imports
Gainesville FL
Bosch Master, ASE Master, L1
33 years MB technician
Reply With Quote
  #29  
Old 01-30-2004, 12:43 PM
J.HIDALGO's Avatar
Registered User
 
Join Date: Jul 1999
Location: Jax, FL
Posts: 1,785
I am a DIY a believe me, I know, how hard some jobs are...

Here is a short story that I read/heard somewhere and it goes something like this:
There was a guy that have some noise coming from the plumbing in his house somewhere. After trying different things to solve the problem without success, he called a plumber.
Plumber came in and after looking around for around 10 minutes he tapped the wall with a hammer once and the noise was gone. He gave the owner a bill for $120. What!... He owner says. I demand an itemized bill! OK... says the plumber and, after a few minutes he comes back with an itemized bill:

Tapping on the wall $1
Knowing where to tap $119
Total $120

__________________
J.H.
'86 300E
Reply With Quote
  #30  
Old 01-30-2004, 01:48 PM
Registered User
 
Join Date: Dec 2000
Location: AL
Posts: 1,219
Yes, once I had a bad fuel pump relay on an '86 300E but I didn't know enough back then to diagnose the problem. I described the symptoms to my mechanic.

He said he would tell me what was wrong for $50. I said OK. He told me. I replaced the relay. It fixed the car.

I paid the man and was glad to do it.
__________________
2012 E350
2006 Callaway SC560
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On




All times are GMT -4. The time now is 07:55 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Optimization by vBSEO 3.6.0
Copyright 2018 Pelican Parts, LLC - Posts may be archived for display on the Peach Parts or Pelican Parts Website -    DMCA Registered Agent Contact Page